SHAWONYA WILLIAMS
Sacramento
Summary
Administrative professional with solid background in managing office tasks and supporting executive teams. Known for reliability and adaptability, consistently meeting dynamic business needs. Skilled in scheduling, document management, and fostering team collaboration to achieve results.
Overview
19
19
years of professional experience
Work History
Senior Office Assistant
Sacramento County – Veteran Service Office
02.2021 - Current
- Directs the daily workload for three office assistants; prioritizes and assigns tasks; maximizes office efficiency
- First point of contact for veterans and dependents; explains benefit programs, eligibility, laws and regulations; provides exceptional customer service
- Manages the submission of time-sensitive documents to the Department of Veterans Affairs; ensures customer claims meet critical deadlines
- Schedules customer appointments, distributes correspondence, and prepares vital documents for six Veteran Claims Representatives
- Maintains detailed customer files; ensures accuracy, privacy, and compliance with county, state, and federal laws and regulations
- Monitors office supply inventory; submits purchasing requests; sustains uninterrupted customer service and office productivity
Office Assistant II
County of Sacramento
12.2018 - 02.2021
- Provided administrative support for multiple departments; managed sensitive documents related to services and benefits
- Maintained and updated spreadsheets and data input into internal systems; ensured accuracy and compliance with county and department regulations
- Responded to internal and external inquiries regarding federal, state, and county policies and eligibility requirements for multiple programs
- Generated thousands of reports and maintained filing systems for case reviews, internal audits, and procedural updates
- Operated standard office systems and safeguarded confidential information; 100 percent compliance with privacy regulations
Technology Team Leader
Sam’s Club
05.2006 - 12.2018
- Managed operations of four departments/XX employees; scheduled employees for multiple shifts; prioritized and distributed work; monitored performance/task completion
- Coordinated department communications and trained staff on policy and system updates
- Maintained inventory records, submitted supply orders; zero discrepancies found during quarterly audits
- Mediated conflicts between customers and management; resolved complex issues professionally and expeditiously
- Safeguarded sensitive and confidential staff and customer data; 100 percent compliance with privacy regulations and laws
Education
Associate’s Degree - Liberal Arts
American River College
Sacramento, CASkills
- Public Benefits & Case Processing
- Data Entry & Records Management
- Policy & Procedure Interpretation & Communication
- Microsoft Office 365 (Excel, Outlook, Word)
- Client Relations & Customer Service
- Confidential Document Handling (HIPAA)
- Task Prioritization & Workflow Management
- Compliance with State/Organizational Regulations
- Customer service
- Time management
- Positive attitude
- Data entry
- File organization
Accomplishments
- Handpicked to attend Sacramento County’s Leadership Development Academy
- Selected by leadership to attend the corporate Shareholders Meeting
- Identified and corrected fraudulent activity in departmental records
- Promoted to Team Lead; managed staff and operations for multiple departments
- Recognized by management for accuracy, professionalism, and outstanding service
Languages
English
Timeline
Senior Office Assistant
Sacramento County – Veteran Service Office
02.2021 - Current
Office Assistant II
County of Sacramento
12.2018 - 02.2021
Technology Team Leader
Sam’s Club
05.2006 - 12.2018
Associate’s Degree - Liberal Arts
American River College
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