Shawny Hibbert
Whitby,ON
Summary
Dynamic Medical Technician with expertise in advanced facial techniques and client relations, honed at Skin Vitality Medical Clinic. Proven track record in enhancing patient care quality and streamlining clinic workflows. Skilled in maintaining sanitation standards while delivering exceptional customer service, ensuring client satisfaction and loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Technician
Skin Vitality Medical Clinic
02.2024 - Current
- Conducted patient assessments to ensure accurate treatment plans and adherence to protocols.
- Administered various Medical Aesthetic procedures enhancing patient care quality.
- Documented patient interactions and treatment outcomes in electronic health records with high accuracy.
- Collaborated with team members to streamline workflows and improve overall clinic efficiency.
- Educated patients on post-treatment care instructions, promoting recovery and satisfaction with services received.
- Trained new staff on operational procedures and safety protocols, facilitating smooth onboarding processes.
- Maintained and calibrated medical equipment to ensure optimal functionality and compliance with safety standards.
- Managed inventory of medical supplies, ensuring availability for treatments while minimizing waste.
Medical Esthetician
Nu U Nails & Spa
03.2023 - 03.2024
- Provided personalized skincare consultations to enhance client satisfaction and retention.
- Administered advanced facial treatments using state-of-the-art equipment and products.
- Maintained compliance with health and safety regulations to ensure a safe environment for clients.
- Developed customized treatment plans based on individual skin types and concerns.
- Collaborated with team members to create promotional packages that increased service sales.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
Esthetician
Bode Spa for Men
07.2022 - 02.2023
- Provided high-quality skincare treatments tailored to individual client needs.
- Educated clients on proper skincare routines and product recommendations.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Conducted thorough skin assessments to determine appropriate treatment options for clients.
- Collaborated with team members to enhance overall customer experience and service delivery.
- Managed scheduling and client records using salon management software efficiently.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Personal Shopper
Real Canadian Superstore
01.2020 - 04.2021
- Streamlined shopping process by efficiently organizing and prioritizing product selections.
- Ensured accuracy in order fulfillment through meticulous attention to detail in item selection.
- Mentored new team members on best practices for customer interaction and shopping strategies.
- Collaborated with management to improve operational workflows and enhance customer satisfaction levels.
- Analyzed customer feedback to identify trends, leading to improved product offerings and services.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Diploma - Digital Marketing
Trillium College
Oshawa05-2025
Diploma - Advanced Medical Spa Therapist
Bryan College
Toronto, ON07-2022
Diploma - Culinary Arts
Durham College
Oshawa01-2017
Skills
- Esthetics & Spa Services: Advanced facial techniques, skincare knowledge, sanitation protocols, and product expertise
- Client Relations: Building rapport, understanding diverse client needs, and ensuring satisfaction
- Customer Service: Personalized assistance, conflict resolution, and creating positive customer experiences
- Digital Marketing: Social media management, branding basics, content creation, and SEO fundamentals, Writing Digital Media Content, Digital Marketing Fundamentals
- Organization & Efficiency: Multitasking, inventory management, and meeting deadlines
- Technical Proficiency: Microsoft Office Suite, Spa scheduling systems, CRM tools, and inventory management software
Languages
English
Native or Bilingual
Certification
- Advanced Facial Techniques
- Sanitation and Hygiene Standards
- Introduction to SEO and Digital Branding
Timeline
Medical Technician
Skin Vitality Medical Clinic
02.2024 - Current
Medical Esthetician
Nu U Nails & Spa
03.2023 - 03.2024
Esthetician
Bode Spa for Men
07.2022 - 02.2023
Personal Shopper
Real Canadian Superstore
01.2020 - 04.2021
Diploma - Digital Marketing
Trillium College
Diploma - Advanced Medical Spa Therapist
Bryan College
Diploma - Culinary Arts
Durham College