Shawntel Foulston
Edmonton,AB
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
7-Eleven Canada
10.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Crestview Esso
12.2009 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma - Office Administration Executive
Aquinas College
Calgary, AB09.2024
Certificate - Business Admininstration
Capstone Edge College
Calgary Alberta05.2023
Skills
- Retail Inventory Management
- POS Systems
- Report Generation
- Talent Recruitment
- Partnership Building
- Budget Administration
- Store Merchandising
- Customer Service Management
- Team Development
- Operations Management
- Shift Scheduling
- Employee Training
- Loss Prevention
- Inventory Management
- Accurate Money Handling
- Cash Management
- Team Leadership
- Sales Strategies
Languages
English
Full Professional
Certification
- Certified Store Manager, 7-11 Canada - 5 years
- Certified Microsoft Office Training
- Pro Serve certified
- Food Safe Certified
- Gasoline Fire and Safety
- Financial Management
Timeline
Store Manager
7-Eleven Canada
10.2016 - Current
Assistant Manager
Crestview Esso
12.2009 - 10.2016
Diploma - Office Administration Executive
Aquinas College
Certificate - Business Admininstration
Capstone Edge College
- Certified Store Manager, 7-11 Canada - 5 years
- Certified Microsoft Office Training
- Pro Serve certified
- Food Safe Certified
- Gasoline Fire and Safety
- Financial Management
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