SHAWNTAY AMOS
Pitt Meadows
Summary
Goal-oriented Hospitality Professional experienced in fostering strong customer relations and building trust. Created engaging environments for guests and teams through effective communication and teamwork. Committed to continuous learning and development in customer service while leveraging multitasking skills to enhance overall guest experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
VIP Bottle Server
Gallery Nightclub
Vancouver, BC
10.2025 - 02.2026
- provided premium bottle service experience for high-end clientele, managing table reservations and ensuring elite quality and hospitality throughout the night.
- Managed multiple high-profile sections providing top-notch service maintaining attention to detail during peak hours resulting in $4000 nightly sales average.
- Collaborated with bartenders and front of house assistants to coordinate a professional and exciting bottle presentation for guests.
- Trained new staff on premium service standards, enhancing team performance and smooth flow for VIP guest satisfaction.
Server
Local Public Eatery
South Vancouver, BC
08.2025 - 11.2025
- Completed in-depth company service standard training programs within the Joeys Restaurant Group academy prior to starting on the job training
- Studied full ingredients list of food and beverage items to pass food test within first 2 weeks of employment to ensure smooth flow romancing and recommending menu items to guests
- Collaborated with kitchen staff to accurately communicate special requests or modifications from guests, improving overall dining experience.
- Worked with Symphony POS system to place orders, manage bills, and handle complimentary items.
Insurance Advisor
BCAA
Coquitlam, BC, Canada
01.2024 - 04.2025
- Established strong customer relationships through consistent outreach and follow-ups, achieving 70% close rate on travel policies and 65% close rate on auto insurance products
- Utilized CRM software to effectively manage client interactions and track sales progress
- Implemented monthly sales goals, consistently meeting or exceeding established quotas
- Achieved top membership sales agent within first month by quickly picking up company sales culture
- Utilized CRM software to manage and track client interactions and sales progress
Server/Bartender
The Haney Public House
Maple Ridge, BC, Canada
03.2023 - 05.2024
- Managed high volume sections handling 10 tables at a time maintaining a positive outlook and efficient service
- Implemented upselling techniques, contributing to revenue growth
- Recommended menu items tailored to customer preferences, enhancing dining experience
- Listened to guest needs and responded promptly for personalized service
- Utilized point of sale (POS) systems efficiently, ensuring accurate order placement
- Managed high-volume sections efficiently during peak hours sections handling 10 tables at a time maintaining a positive outlook and efficient service
Education
Medical Administrative Assistant Diploma - Medical administrative assitant
Vancouver Career College
Vancouver, BC06-2022
Skills
- Beverage service
- Exceptional customer service
- Guest optimization
- Pos & Payment management
- Attention to detail
- Situational awareness
- Stress management
- Strong work ethic
Certification
- General Insurance Salesperson level 1, Insurance Council of British Columbia, 2024-02-01
- Standard First Aid, St. Johns Ambulance Diploma, 2024-10-01
- Serving It Right, Responsible Service BC, 2025-07-28
Timeline
VIP Bottle Server
Gallery Nightclub
10.2025 - 02.2026
Server
Local Public Eatery
08.2025 - 11.2025
Insurance Advisor
BCAA
01.2024 - 04.2025
Server/Bartender
The Haney Public House
03.2023 - 05.2024
- General Insurance Salesperson level 1, Insurance Council of British Columbia, 2024-02-01
- Standard First Aid, St. Johns Ambulance Diploma, 2024-10-01
- Serving It Right, Responsible Service BC, 2025-07-28
Medical Administrative Assistant Diploma - Medical administrative assitant
Vancouver Career College