Shawn Maverick Javier
Lethbridge,AB
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Prep Cook/Cashier
Barburrito
05.2025 - 07.2025
- Prepared ingredients for daily menu items, ensuring freshness and quality.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
Server/Bartender
Banff Lodging
12.2022 - 07.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Engaged with guests to create a welcoming atmosphere, fostering repeat business opportunities.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Checked guests' identification before serving alcoholic beverages.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Guest Experience Specialist
Rocky Mountaineer - World's Leading Luxury Train
04.2023 - 10.2024
- Enhanced guest satisfaction through personalized service and attention to detail.
- Resolved guest inquiries and complaints promptly, ensuring a positive experience.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Created welcoming and comfortable environment for guests.
Pastry Cook/ Cashier
Beavertails
11.2022 - 01.2024
- Managed inventory levels, ordering supplies to maintain freshness and reduce waste.
- Processed customer orders and payment transactions.
- Managed cash drawer ensuring accurate funds throughout shifts.
- Welcoming customers and helped determine their needs.
Education
Bachelor of Science - Kinesiology
University of Lethbridge
Lethbridge08-2028
Skills
- Attention to detail
- Cleaning and organization
- Customer service
- Safe food handling
- Time management
- Efficient multitasking
- Quick-learning
- Dependable and reliable
Languages
English
Timeline
Prep Cook/Cashier
Barburrito
05.2025 - 07.2025
Guest Experience Specialist
Rocky Mountaineer - World's Leading Luxury Train
04.2023 - 10.2024
Server/Bartender
Banff Lodging
12.2022 - 07.2025
Pastry Cook/ Cashier
Beavertails
11.2022 - 01.2024
Bachelor of Science - Kinesiology
University of Lethbridge