Shawnisha Finkley
IHSS In Home Support Services
Long Beach
10
years of professional experience
Dedicated customer service and caregiving professional with over eight years of experience delivering exceptional service in retail, call center, and in-home support environments. Skilled in customer relations, cash handling, problem resolution, account support, data entry, and providing compassionate care. Recognized for professionalism, adaptability, strong communication, and the ability to build positive relationships while maintaining accuracy, confidentiality, and efficiency in fast-paced settings.
Work History
IHSS Care Provider
2 Years 9 Months- Provide compassionate in-home support while prompting safety, independence, and daily living skills.
- Assist with daily routines, meal preparation, supervision, and personal care.
- Monitor well-being and maintain a structured, supportive environment.
- Build trust through patience, empathy, and effective communication.
- Maintain confidentiality while providing dependable, high quality care.
Cashier
6 Months- Delivered outstanding customer service in a fast-paced grocery environment.
- Processed cash, debit, credit, and EBT transactions accurately.
- Balanced cash drawer and provided accurate change.
- Assisted customers with bagging groceries and resolving questions professionally.
- Helped maintain an efficient and positive checkout experience.
Customer Service Representative
3 Years 1 Month- Handled a high volume of inbound calls regarding unemployment benefits, claims, and eligibility requirements.
- Assisted customers by answering questions, resolving issues, and providing accurate information about the unemployment claims process.
- Documented customer interactions and updated account information while maintaining accuracy and confidentiality.
- Resolved customer concerns professionally and efficiently, ensuring a positive customer experience.
- Complied with company policies and procedures while handling sensitive personal and financial information.
Customer Service Representative
5 Months- Assisted CVS Pharmacy customers with account inquiries, rewards, billing, and general support.
- Resolved customer concerns with professionalism and empathy
- Maintained accurate documentation while protecting confidential customer information
- Worked efficiently in a high-volume call center environment.
Cashier /Retail Customer Service Associate
3 Months- Processed purchases, returns, and exchanges accurately.
- Assisted customers with merchandise and product questions.
- Delivered friendly, professional service while maintaining an organized checkout area.
Customer Service Representative
11 Months- Assisted health insurance members with claims, enrollment, premium payments, and benefits.
- Explained coverage information clearly while resolving customer concerns.
- Maintained confidentiality and excellent customer service standards.
Cashier
1 Month- Processed customer purchases accurately using the point-of-sale system.
- Assisted customers and maintained a clean, organized checkout area.
Research Associate
9 Months- Conducted political and consumer opinion surveys with professionalism.
- Collected and documented responses accurately.
- Met productivity goals while maintaining confidentiality and data integrity.
Stock Associate
1 Month- Stocked merchandise and organized inventory.
- Maintained visual merchandising standards and assisted with store presentation.
Education
High School Diploma
Skills
TECHNICAL SKILLS
Microsoft Word
Microsoft Outlook
Google Workspace
Point-of-Sale (POS) Systems
Data Entry
Basic Computer Skills
CRM Software
PROFESSIONAL STRENGTHS
- Reliable & Dependable
- Strong Work Ethic
- Positive Attitude
- Quick Learner
- Excellent Communication
- Adaptable
- Team Player
- Customer-Focused
- Detail-Oriented
Timeline
Cashier
WinCo Foods
10.2024 - 04.2025Read More
IHSS Care Provider
IHSS In Home Support Services
11.2023 - CurrentRead More
Customer Service Representative
TTEC
04.2020 - 05.2023Read More
Customer Service Representative
Alorica
10.2019 - 03.2020Read More
Cashier /Retail Customer Service Associate
JCPenney
10.2018 - 01.2019Read More
Customer Service Representative
C3/CustomerContactChannels
11.2017 - 10.2018Read More
Cashier
Dollar Tree
02.2017 - 03.2017Read More
Stock Associate
Forever 21
09.2016 - 10.2016Read More
Research Associate
Precision Opinion
03.2016 - 12.2016Read More
Educationmal Partnership High School
High School Diploma
Read More