Shawniah Rock
Eureka
Summary
Dedicated Assistant Store Manager with over 10 years of customer service and retail leadership experience. Skilled at building lasting customer relationships, leading daily operations, and supporting team's success. experienced in meeting sales goals while providing excellent customer service and helping the business run smoothly.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Claire's inc
Eureka
07.2018 - Current
- Established lasting customer relationships by delivering exceptional service.
- Assisted in managing daily store operations and team performance.
- Created sales targets while supporting the team to make their goals.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Assistant Store Manager
HotTopic
Eureka
09.2013 - 06.2018
- Progressed from seasonal sales associate to assistant manager by demonstrating strong leadership and commitment.
- Trained new staff on customer service and sales techniques, enhancing overall team performance and customer satisfaction.
- Managed day-to-day store operations, ensuring effective customer service, accurate inventory management, and efficient staff scheduling.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Formed many customer relationships that extended to my next job.
Education
High School Diploma -
Lost Coast High
Eureka, CA06-2016
Skills
- Customer service and engagement
- Sales and merchandising
- Problem solving
- Effective communication
- Inventory management
- Cash handling procedures
- Team leadership
- Staff training
Timeline
Assistant Store Manager
Claire's inc
07.2018 - Current
Assistant Store Manager
HotTopic
09.2013 - 06.2018
High School Diploma -
Lost Coast High