Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic
Shawnessa Buchanan

Shawnessa Buchanan

Mississauga,ON

Summary

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Development Centre Rep

Addison on Erin Mills Chevrolet Buick GMC
Mississauga, ON
01.2023 - 01.2024
  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
  • Identify client needs and suggest appropriate products/services
  • Customize product solutions to increase customer satisfaction
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) clients and Account Executives
  • Report to the Business Development Manager on (weekly/monthly/quarterly) sales results
  • Stay up to date with new products/services and new pricing/payment plans.

Customer Service Rep

Sitel
St. Catharines, ON
01.2021 - 01.2023
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Shift Leader

Cash Money
Brampton, ON
01.2016 - 01.2019
  • Responsible for opening and closing this location
  • Performed basic math functions to collect payments and make change, operated registers, scanners, scales and credit card/debit card terminals
  • Maintained accurate cash drawer
  • Took a tally of the funds in the cash register when required during a shift and produce transaction reports keep the checkout area clean and orderly
  • Managed staffing, scheduling, and recruitment.

Assistant Manager

The Body Shop
Vaughan, ON
01.2014 - 01.2017
  • Suggested the right skincare/household products to customers, depending on their needs and skin type which involved explaining how products work and demonstrating them
  • Handled cash register transactions such as sales and returns and having monthly sales targets
  • In charge of maintaining the store and inventory standards in terms of ordering or liquidating old stock
  • Consistently developed and implemented new marketing strategies for promotions and sales by handling store merchandising and introducing store events to attract more customers
  • Built customer loyalty and relations through follow-up calls and mailings
  • Worked clients to create personalized daily regimens that met their needs and included other products sold by the company
  • Developed a management and communication style conducive to achieving results through positive motivation of staff
  • Memorized product locations throughout the store to direct customers and/or make suggestions
  • Handled exchanges and refunds in a quick, efficient manner, collected payments and bagged purchases for customers.

Assistant Manager

Fruits & Passion
Mississauga, ON
01.2011 - 01.2014
  • Responsible for providing suggestions for right skincare/household products for customers depending on their needs and skin type by explaining how products work and demonstrating them
  • Handled cash register transactions such as sales and returns and having monthly sales targets
  • Responsible for maintaining the store and inventory standards in terms of ordering or liquidating old stock
  • Implemented innovative marketing strategies at the time of promotions and sales by handling store merchandising and introducing store events to attract more customers
  • Focused on building customer relations and loyalty through follow-up calls and mailings
  • Worked with clients to create personalized daily regimens that meet their needs and include other products sold by the company
  • Developed a management and communication style conducive to achieving results through positive motivation of staff
  • Memorized product locations throughout the store to direct customers and/or make suggestions
  • Handled exchanges and refunds in a quick, efficient manner, collected payments and bagged purchases for customers.

Education

IBT College
12.2024

Mississauga career college
12.2024

Esthetician/Spa Management Diploma -

Humber College
12.2019

Ontario Secondary School Diploma (OSSD) -

St. Francis Xavier Secondary School

Skills

  • Customer service
  • Interpersonal
  • Communication
  • Client service
  • Sales
  • Goal setting
  • Cost cutting
  • Promotion
  • Inventory management
  • Service delivery
  • Automatic Sales Registers
  • POS systems
  • Business Development
  • Client requests
  • Feedback
  • Customer Retention
  • Market Penetration
  • Vendor Management
  • Record keeping
  • Reporting
  • Sales targets

Volunteer Experience

  • Streets Need Assessment (SNA) Volunteer, City of Toronto, Toronto, ON, 2018-01-01, 2018-12-31, Conducted this survey for the City of Toronto to help stop and find way to help the homeless in our cities
  • Forever Against Animal Cruelty Campaign, 2014-01-01, 2014-12-31
  • Ontario Fight Against Domestic Abuse on Women & Kids, 2015-01-01, 2015-12-31
  • Breast Cancer Awareness Campaign, 2015-01-01, 2015-12-31
  • Paws Club (Events to create awareness against animal abuse), 2014-01-01, 2014-12-31

References

References available upon request

Certification

  • CPR

Timeline

Business Development Centre Rep

Addison on Erin Mills Chevrolet Buick GMC
01.2023 - 01.2024

Customer Service Rep

Sitel
01.2021 - 01.2023

Shift Leader

Cash Money
01.2016 - 01.2019

Assistant Manager

The Body Shop
01.2014 - 01.2017

Assistant Manager

Fruits & Passion
01.2011 - 01.2014

IBT College

Mississauga career college

Esthetician/Spa Management Diploma -

Humber College

Ontario Secondary School Diploma (OSSD) -

St. Francis Xavier Secondary School

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Shawnessa Buchanan