Shawndrea Bronson
Long Beach
Summary
Experienced and results-driven leader with over a decade of success in managing and advancing homeless services programs in Los Angeles County. Proven expertise in system-wide coordination, program design, performance management, and stakeholder collaboration. Skilled at driving continuous improvement, reducing service barriers, and integrating equity-focused practices into program operations. Adept at building partnerships across the LA CoC and fostering cross-agency alignment to improve housing and health outcomes for vulnerable populations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Manager, Care Coordination
PATH
11.2022 - Current
- Lead countywide benefits advocacy and care coordination program, integrating services across public agencies, CBOs, and health systems.
- Implement strategies to reduce service barriers and increase equitable access to SSI, SSDI, and VA benefits for unhoused clients.
- Manage client grievance, incidents, and appeals processes, ensuring compliance with legal and programmatic standards.
- Facilitated stakeholder meetings to identify project requirements and establish consensus on objectives.
- Mentored case managers, fostering professional growth and enhancing team capabilities.
- Identified program obstacles and communicated possible impacts to team.
- Led cross-functional teams to execute program initiatives, ensuring alignment with organizational goals.
- Serve as SOAR Local Lead for Orange County and active member of DEI committee, promoting culturally responsive service delivery.
Program Manager, Permanent Supportive Housing
PATH
03.2021 - 11.2022
- Oversaw Permanent Supportive Housing (PSH) programs, ensuring alignment with LAHSA system goals and HUD performance standards.
- Supervised programmatic staff, providing case consultation, coaching, and leadership on complex service issues.
- Fostered a team-based approach to service delivery and promoted evidence-based practices across housing programs.
- Collaborated with LAHSA and CoC partners to improve service integration and client outcomes.
- Streamlined communication processes between departments to enhance collaboration and project transparency.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Client Support Specialist / Interim Program Manager
PATH
03.2020 - 02.2021
- Managed daily program operations including staff scheduling, payroll, training, and resource allocation.
- Led client assessments, referrals, and service coordination to improve cross-agency collaboration and enhance participant outcomes.
- Supported participants in achieving employment and housing goals through individualized service planning and partnerships with external agencies.
CBEST Case Manager
PATH
04.2016 - 03.2020
- Provided case management and benefits advocacy to clients engaged in LA County’s CBEST program.
- Coordinated with public health, housing, and mental health systems to ensure seamless service delivery.
- Maintained data integrity through consistent use of HMIS and CHAMP systems.
- Built and sustained collaborative relationships with field and office staff, community-based organizations, and system partners.
Employment Specialist
Safe Refuge
06.2013 - 03.2016
- Designed and facilitated skill-based employment and life skills programs.
- Developed individualized employment plans aligned with clients’ goals and needs.
- Supported client empowerment through coaching and goal-focused service delivery.
Customer Service & Logistics Coordinator
EDI Express
01.2005 - 01.2010
- Managed customer service in a high-volume logistics environment, demonstrating strong operational and problem-solving skills.
- Utilized data management systems to track shipments and ensure quality service delivery.
Education
Associate Degree - Human Services
Long Beach City College
01.2015
General Courses - undefined
Cal State University of Northridge
01.1994
Skills
- HMIS
- CHAMP
- Data tracking tools
- Microsoft Office Suite
- Program evaluation and data analysis
- Project and team management tools
Certification
- Motivational Interviewing
- Nonviolent Crisis Intervention
- First Aid / CPR
- Harm Reduction
- WRAP
- SOAR Works Local Lead
- Housing First
- Suicide Prevention
- Community Engagement & Reintegration Services (CERS)
Timeline
Program Manager, Care Coordination
PATH
11.2022 - Current
Program Manager, Permanent Supportive Housing
PATH
03.2021 - 11.2022
Client Support Specialist / Interim Program Manager
PATH
03.2020 - 02.2021
CBEST Case Manager
PATH
04.2016 - 03.2020
Employment Specialist
Safe Refuge
06.2013 - 03.2016
Customer Service & Logistics Coordinator
EDI Express
01.2005 - 01.2010
General Courses - undefined
Cal State University of Northridge
Associate Degree - Human Services
Long Beach City College
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