SHAHRIAR ARYAN
North Vancouver,BC
Summary
Accomplished professional with a proven track record in customer service and driving efficiency, notably at Skip The Dishes. Expert in navigational systems and GPS, ensuring timely deliveries and customer satisfaction. Demonstrates exceptional interpersonal communication and adaptability, enhancing team collaboration and customer rapport. Maintains a clean driving record, underscoring commitment to safety and reliability. Hardworking employee enthusiastic about learning Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Driver
Skip The Dishes
2020.01 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Customer Service Representative and Driver
KFC
2013.09 - 2020.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Taxi Cab Driver
North Shore Taxi
2010.03 - 2013.09
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Calculated rides costs, received money, and returned change.
Business Owner
Donnairtown
2005.04 - 2010.10
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Arts - Business Administration
Capilano University
North Vancouver, BC05.2004
High School Diploma -
Etienne Brule French Emersion
York, ON06.1997
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Patience and understanding
- Flexible Schedule
- Safety Protocols
- Navigational Systems and GPS
- Customer rapport
- Multitasking Abilities
- Passenger Safety
- Effective Communication
- Team Collaboration
- Interpersonal Communication
- Adaptability and Flexibility
- Time management abilities
Languages
English
Professional Working
French
Full Professional
Persian
Native or Bilingual
Spanish
Limited Working
Timeline
Driver
Skip The Dishes
2020.01 - Current
Customer Service Representative and Driver
KFC
2013.09 - 2020.01
Taxi Cab Driver
North Shore Taxi
2010.03 - 2013.09
Business Owner
Donnairtown
2005.04 - 2010.10
Associate of Arts - Business Administration
Capilano University
High School Diploma -
Etienne Brule French Emersion
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