Shawnalee Graham

Lead and manage a team of Payroll Analysts in executing payroll and time processes, ensuring accuracy and compliance with regulations and policies

• Act as the escalation point for resolving payroll-related discrepancies, time data errors, and ensuring adherence to the Bank’s policies and standards
• Provide day-to-day guidance on proper uses of knowledge management and case management systems to drive accurate, effective, and efficient payroll responses
• Advise employees on self-service functionality and assist with troubleshooting payroll system issues, promoting ease of use
• Ensure compliance with technical foundations and regulatory frameworks in all payroll activities
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Assisted in the bi-weekly payroll for over 40,000 employees, ensuring timely and accurate processing
• Researched and resolved payroll errors and discrepancies, improving overall payroll accuracy
• Managed the tracking of new hires, ensuring timely and correct pay for all new employees
• Assisted with issuing Records of Employment (ROEs) electronically to Service Canada
• Responded to payroll inquiries from employees and departments, providing timely and accurate information
• Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.

• Collaborated with third parties including auditors, actuaries, and investment managers to meet service standards and deadlines
• Facilitated internal and external audits, preparing schedules, audited financial statements, and ensuring compliance with regulatory requirements
• Reconciled payroll and expense accounts, ensuring proper allocation and accuracy in financial reporting
• Prepared and reviewed statutory returns and filings, ensuring compliance with relevant regulations
• Enhanced financial reporting accuracy by streamlining data collection processes and implementing automation tools.

• Managed accounts payable and receivable functions, ensuring accurate and timely processing of invoices and expenses
• Streamlined bookkeeping procedures, improving efficiency and reducing administrative costs
• Prepared monthly, quarterly, and annual profit and loss statements and balance sheets
• Ensured the accuracy of financial records and maintained up-to-date financial reports
• Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.

• Managed documentation and project deadlines, ensuring timely completion of administrative tasks
• Increased customer satisfaction by 35% through prompt issue resolution and effective communication
• Maintained accurate records, ensuring that discrepancies were quickly identified and addressed