Shawnadel Williamson
Vaughan
Summary
Dynamic professional with a proven track record , excelling in customer service and team leadership. Highly organized and dependable, I improved team productivity and customer satisfaction through effective problem-solving and efficient workflows. Adaptable and quick to learn, I thrive in fast-paced environments while maintaining high standards of quality and service.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Various Employment Agencies
01.2024 - Current
- Performed various temporary assignments.
- Inventory of items in the warehouse.
- Order picking.
- Scanning.
- Performed duties as per required.
- Consistently lifted materials weighing as much as 20-50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Teeth Whitening
Self Employed
09.2023 - Current
- Perform teeth whitening treatments using professional-grade products and equipment.
- Consult with clients to understand their whitening needs and perferences.
- Provided exceptional chairside assistance during cosmetic dentistry procedures such as teeth whitening treatments which led to increased patient satisfaction rates.
- Provided exceptional cosmetic dentistry services such as teeth whitening, bonding, and orthodontic treatments to improve patient smiles confidently.
- Maintain teeth whitening equipment and supplies, ensuring they are clean and in good working order.
- Market and promote teeth whitening services to attract new clients and build a loyal customer base.
- Manage finances and scheduling, ensuring the business is profitable and running smoothly.
Crew Member
Mary Brown's
06.2020 - 04.2023
- Worked front counter, and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Supervisor
Burger King
02.2018 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Manage inventory levels, order supplies, and maintain accurate records.
- Ensure food quality ,safety, and sanitation standards are met.
Front Desk Receptionist
Sutherland (Call Center)
11.2016 - 07.2019
- Greeting Customers Over the Phone.
- Delivering Appropriate action for each call by answering their questions ,completing a sale or transferring the call to specialized departments if necessary .
- Ensuring customers satisfaction is maintained following the company's guidelines.
- Managed high-volume phone calls.
- Using provided software to complete orders and update customer's information for company records.
- Following company procedures to determine if the customer's query can be resolved.(Etc.)
Education
High School Diploma -
Ewarton High School
St. Catharine, Jamaica07-2016
Skills
- Outstanding Customer Service skills
- Dependable and Responsible
- Accurate and Adaptable
- Strong team player who is hard-working , reliable and focused on getting the job done
- Quick Learner
- works exceptionally well under pressure and in fast placed environments
- Highly Organized
Languages
English
Full Professional
Timeline
Warehouse Worker
Various Employment Agencies
01.2024 - Current
Teeth Whitening
Self Employed
09.2023 - Current
Crew Member
Mary Brown's
06.2020 - 04.2023
Supervisor
Burger King
02.2018 - 01.2020
Front Desk Receptionist
Sutherland (Call Center)
11.2016 - 07.2019
High School Diploma -
Ewarton High School
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