Shawna Wong
Castro Valley
Summary
Personable and upbeat team player with a strong background in medical environments. Articulate phone presentation and an upbeat attitude. Strong communication and excellent organization skills. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
23
23
years of professional experience
Work History
Guest Services Receptionist
John Muir Health
Walnut Creek, CA
11.2023 - 02.2025
- Resolved visitor and patient complaints by implementing effective solutions.
- Coordinated with housekeeping and maintenance to address visitors' needs promptly.
- Checked in patients efficiently to streamline admission process.
- Reported safety and security concerns to supervisors for immediate action.
- Monitored visitor access and issued badges to maintain security protocols.
- Identified patients with acute needs, promptly notifying medical staff.
- Utilized paging systems, phones, and radios to relay messages to hospital staff.
- Directed visitors to specific hospital floors, assisting in locating patient rooms.
Medical Unit Secretary
John Muir Health Behavioral Health Center
Concord, CA
04.2023 - 11.2023
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow.
- Triaged and routed phone calls, took messages and followed-up to verify receipt of critical information.
- Prepared office daily schedules in line with staff availability and optimal patient loads.
- Scanned reports, patient consent forms and chart forms into patient record.
- Maintained general filing system and files electronically or manually according to type.
- Took patient information and scanned into EMR.
Refills Coordinator
Mindset Psychiatry
Walnut Creek, CA
12.2016 - 02.2023
- Process medication refills via e-Rx system.
- Attained authorizations for medications or treatments.
- Created appeal letters for insurance companies' denials of treatment.
- Answered phones, scheduled appointments, maintained medical records, and handled other clerical tasks for busy practice.
- Answered the phone to provide information, schedule appointments, and take down messages.
- Worked with pharmacy staff to authorize drug refills and relay prescription information.
Sonogram Technician
Family Planning Specialists
Oakland, CA
04.2015 - 02.2016
- Expertly completed abdominal, pelvic, and peripheral ultrasound examinations.
- Explained procedures to patients, applied gel and managed positioning to obtain optimal images.
- Cleaned and checked sonographic equipment regularly to maintain devices in good working order.
- Maintained and prepared stocks and supplies for regular examinations and special tests.
Patient Coordinator
Choice Medical Group
San Francisco and Fremont, CA
04.2010 - 02.2013
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring.
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Interviewed patients to obtain medical information and document vital signs.
- Prepared and administered medications and vaccines to patients.
- Administered injections and medications, dressed wounds and collected lab specimens for tests.
- Prepared patients for examinations, procedures and treatments.
- Greeted patients warmly and assisted physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory.
- Supported front office billing, scheduling and patient check-ins.
- Completed patient interviews and intake forms, including documenting vital signs and medical histories.
- Answered phones, scheduled appointments, maintained medical records and handled other clerical tasks for busy practice.
Health Care Assistant
Planned Parenthood
Phoenix, AZ
03.2002 - 04.2007
- Passed instruments and sterile supplies to surgeons and surgeon assistants during procedures.
- Covered patients with surgical drapes and assisted team with putting on sterile gowns and gloves.
- Set up surgical instruments, equipment and drapes to prepare for operations.
- Passed instruments to surgeons during surgery and maintained sterile field by using sterilized instruments and dressings and eliminating sources of contamination.
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Interviewed patients to obtain medical information and document vital signs.
- Prepared and administered medications and vaccines to patients.
- Supported front office billing, scheduling and patient check-ins.
Education
Certified Medical Assistant - undefined
Silicon Valley College
Fremont, CA06.1996
Skills
- Computer skills
- Continuous improvement
- Proficient in EPIC
- Appointment scheduling
- Telephone etiquette
- Interpersonal skills
- Guest reception
- Patient registration
- HIPAA compliance
Timeline
Guest Services Receptionist
John Muir Health
11.2023 - 02.2025
Medical Unit Secretary
John Muir Health Behavioral Health Center
04.2023 - 11.2023
Refills Coordinator
Mindset Psychiatry
12.2016 - 02.2023
Sonogram Technician
Family Planning Specialists
04.2015 - 02.2016
Patient Coordinator
Choice Medical Group
04.2010 - 02.2013
Health Care Assistant
Planned Parenthood
03.2002 - 04.2007
Certified Medical Assistant - undefined
Silicon Valley College