Years of professional project management experience
Shawna Schaefer
Vernon,BC
Summary
Certified Project Management Professional with 15 years delivering strong results in multi-disciplined team-based environments. Excellent track record for coordinating resources across different teams and engaging with clients to deliver projects on time and within budget. Highly effective at overseeing multiple projects and effectively resolving conflicts and barriers to success. Specialist in the software as a service (SaaS) business model environment. Extensive Knowledge in managing services implementations and custom software development projects for both clients and in-house infrastructure.
Overview
15
15
1
1
Certificate
Skills
- Developing Project Strategy
- Project Portfolio Prioritization
- Project and Resource Scheduling
- Project Management
- Risk Mitigation
- Strong Work Ethic
- Active Listening and Communication
- Leadership and Teamwork
- Attention to Detail
- Critical Thinking and Problem Solving
Selected Accomplishments
- Led and managed the successful delivery of a new state web portal and application system for 23 college institutions. Although challenged with multiple customizations, PeopleSoft SIS integration, automated reporting, business process re-engineering, and roll out we successfully completed in nine months and delivered within budget on the original target date.
- Researched, developed, and partnered with the XAP executive team to implement a new project portfolio prioritization process to support improved focus on aligning development projects with corporate strategy.
Work History
Senior Project Manager
XAP Corporation
10.2015 - Current
- Build processes and assets for enterprise-level project portfolio scoring, estimation, prioritization, and roadmap scheduling for (10+), concurrent, complex, multi-phased, technical projects.
- Foster continuous improvement by identifying, evaluating, and recommending training required to ensure effective application of agile principles into our project framework.
- Facilitate workshops with project teams to define project frameworks, project objectives, resource requirements, timelines, deliverables, budgets, and risk mitigation strategies.
- Develop and implement project plans and schedules to ensure successful execution and meet organizational objectives.
- Coordinate cross-functional teams to determine timely delivery and compliance of project requirements.
- Establish and manage change management processes to fulfill successful project transitions.
- Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Develop and maintain relationships with key stakeholders to meet objectives and boost rapport.
- Maintain open communication by presenting regular updates on project progress and roadblocks to customers and senior leaders.
- Provide outstanding client service through effective communication and collaborative feedback sessions to drive prompt issue resolution and facilitate future business opportunities.
Project Manager
XAP Corporation
04.2010 - 10.2015
- Consistently managed 10-20 concurrent software development and implementation projects to successful completion.
- Engaged with clients to plan, design, configure and deploy systems to meet needs of end-users.
- Monitored project performance to identify areas of improvement and adjusted to ensure projects were completed on time and within scope and budget.
- Maintained up to date project schedules with time frames, dates, and persons responsible for tasks.
- Provided detailed project status updates and reports to stakeholders and executive management.
- Participated in development and maintenance of PMO documentation templates, processes, and assets.
Implementation Manager
XAP Corporation
12.2008 - 04.2010
- Main point of contact for over 20 SIS Integration Services customers.
- Responsible for all aspects of setup, implementation, and on-going support.
- Assessed and analyzed customer requirements to develop effective implementation plans.
- Engaged clients to design, configure and deploy systems to meet needs of end-users.
- Ensured client satisfaction via high-quality deployment of SIS Integration Services into various district and state client sites
- Documented processes to streamline setup, customization and maintenance.
- Devised solutions to accomplish tasks according to best practices.
- Prioritized multiple tasks in fast-paced environment.
- Troubleshot issues after completing implementations.
- Partnered with project team members to identify and quickly address problems.
Sales Assistant
Tolko Marketing and Sales Ltd.
Vernon, BC
2006 - 2008
- Implementation and coordination of contract business programs which account for one third of overall product volume sold annually
- Managed and improved sales processes to create streamlined information flow
between customers, sales divisions and supply chain - Provided data analysis and created sales report presentations for management and commodity traders
- Cross trained to provide production coordination between ten manufacturing facilities and corporate head office sales department
Sales Analyst
XAP Corporation
Kelowna, BC
08.1999 - 03.2006
- Responsible for creation, maintenance, and distribution of sales analysis reports including market share, site retention, invoicing trends, forecasting and
commissions. - Extensive experience with customer relationship management (CRM) systems and reporting tools such as Peoplesoft and Actuate to utilize data and maximize sales team efforts.
- Managed and troubleshot reporting issues with users, IT department, and management.
- Organized and coordinated sales and product training for sales teams.
- Implemented and managed special projects as assigned by management.
- Provided administrative support to VP Sales, sales management and regional sales managers.
Director of New Business Development
Circuits Consulting Services Inc.
Kelowna, BC
10.1997 - 07.1999
- Built client list from scratch, and targeted specific client groups for the different types of consulting and training services offered.
- Designed all marketing literature and professional correspondence.
- Liaised with new and existing clients to sell computer training services and maintain excellent customer service.
- Responsible for coordinating and scheduling training events, instructors and students.
- Conducted market research in order to provide the latest in teaching technology for new and existing clients.
- Involved in advertising and marketing decisions for the training center.
- Set up contracts with clients and collected payment for services rendered.
Sales & Customer Service Representative
BCAA
Chilliwack, BC
08.1993 - 09.1997
- Proved strong cross-selling and up-selling skills in promotion of insurance policies, BCAA travel products, and services.
- Maintained current client base while building new clients from sales leads from various sources.
- Demonstrated ability to resolve customer service issues so that both the client and the company were satisfied.
- Received several letters of appraisal from various clients for the outstanding service they received.
- Entrusted with the position of back up accounting clerk in charge of daily deposits and cash reporting for the service center.
Sales Representative
The Falls Gold and Country Club
Chilliwack, BC
02.1996 - 08.1996
- Set up trade show booths and networked with the public to generate new business leads.
- Contacted sales leads to set up appointments.
- Greeted public and led golf course tours for potential new members to the club.
- Involved the in the ‘Lifetime Membership’ sales process of identifying customer prerequisites, needs, and financial concerns as well as closing the sale.
Sales Representative
Barton Insurance Brokers
Chilliwack, BC
09.1989 - 08.1993
- Facilitated day to day running of Mobile Autoplan Insurance Road Service and sold various Autoplan insurance contracts to clients.
- Trained new agents to sell Autoplan coverage to clients purchasing new, used and leased vehicles.
- Liaised with car dealerships to build rapport and ensure they received the best possible customer service available in the area.
- Earned reputation as customers’ most preferred mobile road service representative in the territory.
Certification
PMP - Project Management Professional
Education
Economic Studies
Thompson River University
Kamloops, BCLillooet Secondary School
Lillooet, BCLanguages
English
Software
Atlassian's Jira and Confluence (Admin Power User)
MS Project Professional
MS SharePoint
MS Office 365
Miro Collaboration Software
MS Excel (Power User)
MS Project Web App
FogBugz SPMS
Affiliations
- Project Management Institute
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