Shawna Rinder
Stirling,ON
Summary
Compassionate and dedicated Personal Support Worker with experience at Durham Home Care, skilled in mobility assistance and emotional support. Proven ability to enhance client wellbeing through attentive care and effective communication, ensuring high standards of patient comfort and dignity. Committed to fostering independence and maintaining a clean, safe environment for clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Durham Home Care
01.2022 - 10.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Assembly Line Production Worker
General Motors, GM
03.2015 - 11.2018
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
Waitress
Teddy's Restaurant & Deli
02.2013 - 02.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Dollarama
04.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
St. Mary Catholic Secondary School
Pickering, ON06-1994
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Social support
- Privacy and confidentiality
- Palliative care
- Housekeeping tasks
- Meal preparation
- Meal planning
- Compassionate care
- Recreational activities
- Nutrition support
- Medication organization
- Transportation services
- Clinical documentation
- Daily living support
- Geriatric care
- Disability support
- Health monitoring
- Toileting assistance
- Disability care
- Client dressing
- Elderly care
- First aid and safety
- Daily living assistance
- Housekeeping
- Flexible schedule and availability
- Special needs care
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Certification
- PCW - Personal Care Worker
Timeline
Personal Support Worker
Durham Home Care
01.2022 - 10.2024
Assembly Line Production Worker
General Motors, GM
03.2015 - 11.2018
Waitress
Teddy's Restaurant & Deli
02.2013 - 02.2015
Cashier
Dollarama
04.2010 - 01.2012
High School Diploma -
St. Mary Catholic Secondary School
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