Shawna Reid
Sault Ste. Marie
Summary
- 1.5 Years experience as a Driver Agent for Superior Services.
- 4 years experience as a Letter Carrier on foot and mobile routes.
- 4 years experience as a mail clerk, sorting incoming and outgoing mail and parcels.
- 16 Years supervisory experience in a multi union environment.
- Knowledge of Canada Employment Standards Act, Canada Labour Code, Human Rights Code and Canada Privacy Act.
- Proficient on SAP, Microsoft word, Excel and Outlook.
- Outstanding communication skills.
- Ability to work in a fast-paced environment managing and prioritizing time effectively.
- Skilled at communicating and troubleshooting for external and internal customers.
- Ability to speak publicly and conduct staff meetings to small and large groups.
- Highly organized Delivery Agent experienced in managing multiple tasks and handling issues.
Overview
21
21
years of professional experience
Work History
Driver Agent
Superior Services
12.2022 - Current
- Set up and organize daily routes routes for delivery.
- Deliver FedEx Express product to residential and business clients.
- Use FedEx scanners and printers.
- Trained on FedEx delivery procedures.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Supervisor / Letter Carrier/ Postal Clerk
Canada Post Corporation
11.2002 - 11.2021
- Sort and prep all incoming mail for daily delivery.
- Sort and prep all outgoing mail for departure of city
- Deliver mail routes foot/ mobile.
- Daily execution of payroll entries for 100 employees including absence tracking and management.
- Perform national database management by updating records and removing irrelevant information.
- Maintain accurate records of company assets through observation and updating database.
- Maintain and update all delivery route information as per the Letter Carrier Route Measurement System.
- Restructure all postal routes every 3 years to account for changes in business.
- Enter employees into the Attendance Management Program and monitor attendance patterns to encourage positive behavioral patterns.
- Preform WSIB case investigations, and manage all legislative requirements and deadlines in accordance with the Government Employee Compensation Act.
- Staff all routes daily in compliance with the applicable collective agreements to ensure complete coverage of 70 postal routes.
- As a management representative I participated in labour relations monthly meetings to address current and ongoing issues.
- Mentor and train all new management team members.
- Handle customer complaints, resolved issues and adjusted policies to meet changing needs.
- Assess employee performance and provide feedback support employee growth and improved productivity.
- Maintain clean and well-organized production areas to avoid unnecessary work delays due to hazards or inefficient layouts.
- Mentor newly hired employees on operating equipment safely.
- Provide supportive link between external customers and internal operations.
- Coordinate equipment repairs and fleet maintenance to keep jobs moving smoothly, informing maintenance department of machinery failures.
- Support safety officer to enforce regulations, laws and established policies throughout operational stages.
Driver
Transit Services
05.2005 - 10.2005
- Operated a C class Passenger bus and Para-bus for the City of Sault Ste. Marie.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Followed schedules precisely to completely daily routes.
- Created an inclusive environment by assisting elderly passengers or those with limited mobility to enter and exit bus.
- effectively communicated with inspectors to report on delays or incidents.
- Recognized volatile situations, and took appropriate remedial action.
Education
High School Diploma -
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON01.2024
Skills
- Route Measurement and Maintenance
- Payroll Preparation
- WSIB Case management
- Attendance Management
- Asset management
- Workflow Monitoring
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Employee Performance Management
Additional Information
- I can be contacted by cellphone at 705-206-5470
- or by email at shawnareid2023@gmail.com
Timeline
Driver Agent
Superior Services
12.2022 - Current
Driver
Transit Services
05.2005 - 10.2005
Supervisor / Letter Carrier/ Postal Clerk
Canada Post Corporation
11.2002 - 11.2021
High School Diploma -
Sault College of Applied Arts And Technology