Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shawna Reid

Sault Ste. Marie

Summary

  • 1.5 Years experience as a Driver Agent for Superior Services.
  • 4 years experience as a Letter Carrier on foot and mobile routes.
  • 4 years experience as a mail clerk, sorting incoming and outgoing mail and parcels.
  • 16 Years supervisory experience in a multi union environment.
  • Knowledge of Canada Employment Standards Act, Canada Labour Code, Human Rights Code and Canada Privacy Act.
  • Proficient on SAP, Microsoft word, Excel and Outlook.
  • Outstanding communication skills.
  • Ability to work in a fast-paced environment managing and prioritizing time effectively.
  • Skilled at communicating and troubleshooting for external and internal customers.
  • Ability to speak publicly and conduct staff meetings to small and large groups.
  • Highly organized Delivery Agent experienced in managing multiple tasks and handling issues.

Overview

21
21
years of professional experience

Work History

Driver Agent

Superior Services
12.2022 - Current


  • Set up and organize daily routes routes for delivery.
  • Deliver FedEx Express product to residential and business clients.
  • Use FedEx scanners and printers.
  • Trained on FedEx delivery procedures.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Supervisor / Letter Carrier/ Postal Clerk

Canada Post Corporation
11.2002 - 11.2021
  • Sort and prep all incoming mail for daily delivery.
  • Sort and prep all outgoing mail for departure of city
  • Deliver mail routes foot/ mobile.
  • Daily execution of payroll entries for 100 employees including absence tracking and management.
  • Perform national database management by updating records and removing irrelevant information.
  • Maintain accurate records of company assets through observation and updating database.
  • Maintain and update all delivery route information as per the Letter Carrier Route Measurement System.
  • Restructure all postal routes every 3 years to account for changes in business.
  • Enter employees into the Attendance Management Program and monitor attendance patterns to encourage positive behavioral patterns.
  • Preform WSIB case investigations, and manage all legislative requirements and deadlines in accordance with the Government Employee Compensation Act.
  • Staff all routes daily in compliance with the applicable collective agreements to ensure complete coverage of 70 postal routes.
  • As a management representative I participated in labour relations monthly meetings to address current and ongoing issues.
  • Mentor and train all new management team members.
  • Handle customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Assess employee performance and provide feedback support employee growth and improved productivity.
  • Maintain clean and well-organized production areas to avoid unnecessary work delays due to hazards or inefficient layouts.
  • Mentor newly hired employees on operating equipment safely.
  • Provide supportive link between external customers and internal operations.
  • Coordinate equipment repairs and fleet maintenance to keep jobs moving smoothly, informing maintenance department of machinery failures.
  • Support safety officer to enforce regulations, laws and established policies throughout operational stages.


Driver

Transit Services
05.2005 - 10.2005
  • Operated a C class Passenger bus and Para-bus for the City of Sault Ste. Marie.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Followed schedules precisely to completely daily routes.
  • Created an inclusive environment by assisting elderly passengers or those with limited mobility to enter and exit bus.
  • effectively communicated with inspectors to report on delays or incidents.
  • Recognized volatile situations, and took appropriate remedial action.

Education

High School Diploma -

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON
01.2024

Skills

  • Route Measurement and Maintenance
  • Payroll Preparation
  • WSIB Case management
  • Attendance Management
  • Asset management
  • Workflow Monitoring
  • Negotiation and Conflict Resolution
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Employee Performance Management

Additional Information

  • I can be contacted by cellphone at 705-206-5470
  • or by email at shawnareid2023@gmail.com

Timeline

Driver Agent

Superior Services
12.2022 - Current

Driver

Transit Services
05.2005 - 10.2005

Supervisor / Letter Carrier/ Postal Clerk

Canada Post Corporation
11.2002 - 11.2021

High School Diploma -

Sault College of Applied Arts And Technology

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Shawna Reid