Shawna Ramcharan
Toronto
Summary
Dynamic Customer Service Sales Representative with a proven track record at Woodbridge Heroes Comics, excelling in business growth and retention. Leveraging strong interpersonal skills and critical thinking, I effectively resolved discrepancies and enhanced customer satisfaction, driving sales and fostering loyalty in a competitive environment.
Overview
8
8
years of professional experience
Work History
Data Analyst
- Identified opportunities for process improvement within organization by analyzing operational metrics and KPIs.
- Monitored ongoing performance of implemented solutions by tracking key metrics over time.
- Assessed effectiveness of marketing campaigns by analyzing customer response data.
Food Services Associate
Canada Wonderland
08.2025 - 11.2025
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Stocked condiments, beverages, and plates for diners.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions with accuracy, balancing registers at the end of shifts.
Costco wholesale
03.2025 - 04.2025
Customer Service Sales Representative
Woodbridge Heroes Comics
07.2017 - 04.2018
- Reconciled daily transaction records and cash drawer and resolved discrepancies.
- Answered customer inquiries to clarify account information, explain service offerings, or schedule technician service.
- Processed credit card payments and accurately handled cash.
Education
Food Handling Certification - undefined
SafeCheck Learning
Toronto, ON03.2025
Post secondary - undefined
LaSella College Vancouver
Vancouver, BC07.2011
Ontario Secondary Diploma - undefined
CW Jeffery's Collegiate Institute
Toronto, ON06.2011
Skills
- Business growth and retention
- [Type] sales techniques
- [Product or service] expertise
- Adaptability and flexibility
- Critical thinking
- Interpersonal Skills
Websites
Languages
English Intermediate (B1)
English
Professional Working
Awards
Employee of the Month, For outstanding work ethics, leadership, customer service and time management.
Timeline
Food Services Associate
Canada Wonderland
08.2025 - 11.2025
Costco wholesale
03.2025 - 04.2025
Customer Service Sales Representative
Woodbridge Heroes Comics
07.2017 - 04.2018
Data Analyst
Food Handling Certification - undefined
SafeCheck Learning
Post secondary - undefined
LaSella College Vancouver
Ontario Secondary Diploma - undefined
CW Jeffery's Collegiate Institute
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