Shawna Ram
Burnaby,BC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver .
Independent decision-maker and have skills and sound judgment to positively impact company success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
General Manager of Operations
Clinch MMA
03.2008 - Current
- Built and maintained loyal, long-term customer relationships.
- Trained new employees on proper protocols and customer service standards.
- Empowered members to contribute to continuous improvement, quality and growth of of their journey in martial arts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Improved productivity while reducing staffing and operational costs.
Site Clerk
Cressey Development
10.2006 - 03.2007
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Monitored and tracked budgets and expenses.
Education
Business Management
MTI Community College
Coquitlam, BC03.2008
Skills
- Employee Development
- Contract Administration
- Inventory Management
- Schedule Management
- Customer Retention
- Administrative Management
- Employee Scheduling
- Operations Management
- Sales background
- Logistics Management
Websites
Languages
English
Timeline
General Manager of Operations
Clinch MMA
03.2008 - Current
Site Clerk
Cressey Development
10.2006 - 03.2007
Business Management
MTI Community College