Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Shawna Ram

Burnaby,BC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.

Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver .

Independent decision-maker and have skills and sound judgment to positively impact company success.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

General Manager of Operations

Clinch MMA
03.2008 - Current
  • Built and maintained loyal, long-term customer relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Empowered members to contribute to continuous improvement, quality and growth of of their journey in martial arts.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Improved productivity while reducing staffing and operational costs.

Site Clerk

Cressey Development
10.2006 - 03.2007
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Created and maintained detailed records of all office activities.
  • Monitored and tracked budgets and expenses.

Education

Business Management

MTI Community College
Coquitlam, BC
03.2008

Skills

  • Employee Development
  • Contract Administration
  • Inventory Management
  • Schedule Management
  • Customer Retention
  • Administrative Management
  • Employee Scheduling
  • Operations Management
  • Sales background
  • Logistics Management

Languages

English

Timeline

General Manager of Operations

Clinch MMA
03.2008 - Current

Site Clerk

Cressey Development
10.2006 - 03.2007

Business Management

MTI Community College
Shawna Ram