Shawna Penner
Landmark,MB
Summary
Accomplished professional with a proven track record at housekeeping for Lavina Friesen, excelling in customer service and cleaning, highlighted by fostering strong client relationships and enhancing satisfaction through tailored services.
Demonstrated leadership in training staff at Prairie Grove Fellowship Chapel, significantly improving library management. Skilled in effective communication and teamwork, committed to delivering exceptional results.
Reliable and enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
11
11
years of professional experience
Work History
House Cleaner
Lavina Friesen
06.2022 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Librarian
Prairie Grove Fellowship Chapel
02.2012 - 02.2016
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Located requested books on shelves and in library database and fetched items for patrons.
- Maintained library databases to support accuracy and availability in circulation systems.
Education
High School Diploma -
Landmark Collegiate
Landmark, MBSkills
Customer Service
Excellent oral and written communication
Teamwork
Cleaning and organizing abilities
Languages
English
Native or Bilingual
I can speak low German
I can converse in Low German if needed and I understand it well.
Timeline
House Cleaner
Lavina Friesen
06.2022 - 06.2023
Librarian
Prairie Grove Fellowship Chapel
02.2012 - 02.2016
High School Diploma -
Landmark Collegiate
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