Shawna Momin
Truro Heights,NS
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
16
16
years of professional experience
Work History
Medical Laboratory Assistant
Colchester East Hants Health Centre
06.2023 - Current
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
Waitress/Cook
Pizza Delight
05.2022 - 06.2023
- Greeted new customers, discussed specials, and took orders.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Team Member
Tim Hortons
08.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Resident Assistant
Le Residance Du Havre
11.2020 - 08.2021
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Administered prescribed drugs to high-volume patient caseload.
Produce Manager
Foodland
05.2019 - 11.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Planned attractive produce displays, using color and texture to enhance.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Claims Analyst
Medavie Blue Cross
09.2010 - 05.2019
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Identified key areas not performing well and implemented effective, new processes.
- Examined claims forms and other records to determine insurance coverage.
Restaruant Owner
Anchor Family Restaurant
02.2008 - 07.2010
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
Diploma - Medical Laboratory Assistant
Oulton College
Moncton, NB2010
High School Diploma -
Bonar Law Memorial School
Rexton, NB2000
Skills
- Microsoft Office
- Problem-Solving
- Organization and Time Management
- Analytical and Critical Thinking
- Staff Development
- Schedule Preparation
- Workflow Management
- Complaint Resolution
References
Dave Gaudet
Owner
506-523-4219
Debbie Mazerolle
Supervisor
506-523-9664
Dina Richard
Manager
506-523-9296
Timeline
Medical Laboratory Assistant
Colchester East Hants Health Centre
06.2023 - Current
Waitress/Cook
Pizza Delight
05.2022 - 06.2023
Team Member
Tim Hortons
08.2021 - 05.2022
Resident Assistant
Le Residance Du Havre
11.2020 - 08.2021
Produce Manager
Foodland
05.2019 - 11.2020
Claims Analyst
Medavie Blue Cross
09.2010 - 05.2019
Restaruant Owner
Anchor Family Restaurant
02.2008 - 07.2010
Diploma - Medical Laboratory Assistant
Oulton College
High School Diploma -
Bonar Law Memorial School
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