Shawna Momin
Truro Heights,NS
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
16
16
years of professional experience
Work History
Medical Laboratory Assistant
Colchester East Hants Health Centre
Truro, NS
06.2023 - Current
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
Waitress/Cook
Pizza Delight
Richibucto, NB
05.2022 - 06.2023
- Greeted new customers, discussed specials, and took orders.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Team Member
Tim Hortons
Richibucto, NB
08.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Resident Assistant
Le Residance Du Havre
Richibucto, NB
11.2020 - 08.2021
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Administered prescribed drugs to high-volume patient caseload.
Produce Manager
Foodland
Rexton, NB
05.2019 - 11.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Planned attractive produce displays, using color and texture to enhance.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Claims Analyst
Medavie Blue Cross
Moncton, NB
09.2010 - 05.2019
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Identified key areas not performing well and implemented effective, new processes.
- Examined claims forms and other records to determine insurance coverage.
Restaruant Owner
Anchor Family Restaurant
Rexton, NB
02.2008 - 07.2010
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
Diploma - Medical Laboratory Assistant
Oulton College
Moncton, NB2010
High School Diploma -
Bonar Law Memorial School
Rexton, NB2000
Skills
- Microsoft Office
- Problem-Solving
- Organization and Time Management
- Analytical and Critical Thinking
- Staff Development
- Schedule Preparation
- Workflow Management
- Complaint Resolution
References
Dave Gaudet
Owner
506-523-4219
Debbie Mazerolle
Supervisor
506-523-9664
Dina Richard
Manager
506-523-9296
Timeline
Medical Laboratory Assistant
Colchester East Hants Health Centre
06.2023 - Current
Waitress/Cook
Pizza Delight
05.2022 - 06.2023
Team Member
Tim Hortons
08.2021 - 05.2022
Resident Assistant
Le Residance Du Havre
11.2020 - 08.2021
Produce Manager
Foodland
05.2019 - 11.2020
Claims Analyst
Medavie Blue Cross
09.2010 - 05.2019
Restaruant Owner
Anchor Family Restaurant
02.2008 - 07.2010
Diploma - Medical Laboratory Assistant
Oulton College
High School Diploma -
Bonar Law Memorial School