SHAWNA-JADE CONNOLLY
Toronto,Canada
Summary
Dynamic Clinic Manager with a proven track record of fostering team collaboration and driving results in healthcare settings. Expertise in healthcare administration, patient relations, and operational efficiency ensures seamless clinic operations and strong staff cohesion. Commitment to delivering high-quality care and optimizing clinic performance is complemented by a background in hospitality and customer service, enhancing skills in multitasking, organization, and customer satisfaction. Passionate about enhancing the well-being of both patients and staff, dedicated to creating a supportive and efficient healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Manager & Social Media Manager
Inspired Wellness Clinic
01.2024 - Current
- Streamlined clinic operations to enhance patient flow and satisfaction.
- Utilize the JANE app for efficient EMR management, appointment scheduling, and patient communication.
- Developed and implemented staff training programs to improve service delivery.
- Coordinated scheduling for staff and patients, maximizing resource utilization and access to care.
- Manage the clinic's social media presence, creating content and engaging with patients online to promote services and community health initiatives while collaborating with other brands to partner with.
- Managed inventory systems, optimizing supply levels for clinical needs and reducing waste.
- Analyzed patient satisfaction surveys, identifying areas for improvement in service offerings.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Oversaw daily clinic operations, ensuring efficient patient flow and service delivery.
Healthcare Administrator & Psychotherapy Lead Admin
Integra Health Centre
08.2022 - 07.2023
- Implemented a successful healthcare program focused on professionalism, quality care, and patient satisfaction.
- Created a specialized admin role for psychotherapy patients, enhancing personalized care.
- Collaborated with healthcare professionals to develop comprehensive patient care plans.
- Efficiently managed patient appointments and administrative tasks using our EMR system.
- Handled administrative duties, including answering calls, managing referrals, and maintaining patient records.
- Proactively addressed patient concerns and inquiries, improving overall patient experience.
Patient Care Coordinator & Educator
Aurora - Canadian Cannabis Clinic
03.2020 - 07.2022
- Reviewed patient care processes, making proactive adjustments and providing clear instructions to patients.
- Maintained detailed documentation and reports on patient activities and care actions.
- Served as the primary contact for patients, medical professionals, and staff, ensuring effective communication and chart review.
- Delivered high-quality patient care while maintaining confidentiality and regulatory compliance.
Education
Wexford Collegiate School For The Arts
Toronto, ON06.2012
Skills
- EMR Systems
- Microsoft Office Suite, Excel
- Medical Records Management
- Customer Service & Communication
- Social Media Management
- Familiarity with The Jane App, Telus Portal, Claim Secure Portal, Sunlife Insurance Portal, Canva, Google & Outlook
- Administrative leadership
- HIPAA compliance
- Employee training
- Operations management
- Special event planning
- Healthcare administration
- Patient flow
Certification
- SmartServe ONTARIO
- OntarioMD privacy and security training
- Accessibility for Ontarians with Disabilities Training
- WHIMIS 1988 for workers in Ontario
- Health and Safety Awareness for Ontario Workers
- Cannabis Act
INTERPERSONAL SKILLS
- Friendly and Personable
- Leadership & Teamwork
- Problem solver
- Compassionate about helping the community
- Patience Focused with attention to detail
- Able to work well under pressure
Languages
English
Native or Bilingual
Timeline
Clinic Manager & Social Media Manager
Inspired Wellness Clinic
01.2024 - Current
Healthcare Administrator & Psychotherapy Lead Admin
Integra Health Centre
08.2022 - 07.2023
Patient Care Coordinator & Educator
Aurora - Canadian Cannabis Clinic
03.2020 - 07.2022
Wexford Collegiate School For The Arts