Shawna Guha

State Bank of India

Kolkata, West Bengal

07.2012 - Current

Worked closely with customers to understand needs and resolve diverse issues.
Assisted with planning and developing company initiatives and projects.
Collaborated closely with management team to roll out functional and strategic initiatives.
Maintained current understanding of company offerings to better serve customers and team members.
Maintained focus in role as single point of contact for stakeholders with commitment to successfully completing projects on time and within budget.
Coordinated work of team 33 employees to help each team member carry out accurate digital banking work.
Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
Organized working processes between department supervisors cutting wasted time and materials.
Organized resources and minimized waste to protect company interests and complete projects on time.
Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
Followed managerial advice to improve leadership and supervisory skills.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.