Shawna Gonzales
Citrus Heights,CA
Summary
Accomplished Sales Manager with a proven track record at Green Day Power, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Expert in CRM software and persuasive negotiations, Led teams to exceed sales targets by fostering a positive and results-driven environment. Skilled in staff management and sales presentations, consistently achieving and surpassing goals.
Overview
26
26
years of professional experience
Work History
Sales Manager
Green Day Power
2022.04 - 2024.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Store Manager
BareBones
2018.04 - 2021.06
- Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Home Depot
1998.04 - 2016.02
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Arts - Woman in Leadership
Home Depot
San Ramon, CA06.2006
High School Diploma -
Alhambra High School,
Martinez, CA06.1990
Skills
- Relationship Building & Staff Management
- Sales team training W/Goals Coaching
- Verbal and written communication
- Sales Presentations w/Strategy Development
- Strategic Planning W/ A Positive and upbeat Attitude
- Direct Sales & Tracking
- Persuasive Negotiations
- Solution selling
- CRM Software
- Proposal Development
- Strategic account development
- Advanced Salesforce.com user
Timeline
Sales Manager
Green Day Power
2022.04 - 2024.01
Store Manager
BareBones
2018.04 - 2021.06
Assistant Store Manager
Home Depot
1998.04 - 2016.02
Associate of Arts - Woman in Leadership
Home Depot
High School Diploma -
Alhambra High School,
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