Shawna Forsyth
Moncton,NB
Summary
Dynamic leader with a proven track record at YMCA Northumberland, excelling in guest relations and staff management. Skilled in conflict resolution, fostering team environments that promote respect and professional growth. Achieved significant enhancements in program execution and customer satisfaction, demonstrating a unique blend of interpersonal and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Manager
Northumberland Heights Wellness Retreat and Spa
01.2019 - 09.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Program Advisor
YMCA Northumberland
08.2017 - 11.2019
- Coordinated cross-functional teams for successful program execution, resulting in timely completion of key milestones.
- Mentored junior staff members, fostering a collaborative work environment that promoted professional growth and development.
- Led stakeholder meetings to gather input and feedback, incorporating insights into program enhancement initiatives.
- Maximized participant satisfaction by providing tailored guidance and support throughout their program journey.
Early Childhood Educator Supervisor
YMCA Northumberland
09.2014 - 08.2019
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
Education
Bachelor of Arts - Early Childhood Education
Seneca College of Applied Arts And Technology
North York, None04-2003
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
Languages
English
Professional Working
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Front of House Manager
Northumberland Heights Wellness Retreat and Spa
01.2019 - 09.2024
Program Advisor
YMCA Northumberland
08.2017 - 11.2019
Early Childhood Educator Supervisor
YMCA Northumberland
09.2014 - 08.2019
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
Bachelor of Arts - Early Childhood Education
Seneca College of Applied Arts And Technology
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