Shawna Fletcher
Winnipeg
Summary
Professional with a strong background in inventory management and logistics. Skilled in organizing stock, maintaining inventory accuracy, and ensuring timely delivery. Focused on teamwork, adaptability, and achieving results. Reliable and capable of meeting evolving business needs with efficiency and precision.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Shaw Communications Inc
05.2023 - 11.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Accurately documented support interactions to ensure consistency and knowledge sharing.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Greenhouse Associate
T&T Seeds
02.2022 - 08.2022
- Cultivated diverse plant species in a greenhouse environment, ensuring optimal growth conditions.
- Assisted in daily maintenance tasks, including watering, pruning, and pest control measures.
- Adhered to efficient planting schedules to maximize production output and resource utilization.
- Enhanced customer satisfaction by providing knowledgeable information on plant care and maintenance during sales interactions.
Parts Counter Person
Headingley Sport Shop
06.2021 - 02.2022
- Recommended appropriate parts based on customer needs and vehicle requirements.
- Processed customer transactions efficiently using point-of-sale systems.
- Ordered parts from various distributors to fulfill demands.
- Stocked shelves, built displays, and monitored inventory, enabling customers to find needed items and products.
Golf Course Labourer
Assiniboine Golf Club
06.2017 - 11.2020
- Maintained optimal turf conditions through regular mowing, fertilizing, and aerating practices.
- Conducted routine equipment maintenance, enhancing performance and reducing downtime.
- Assisted with irrigation system maintenance and repair.
Flooring Sales Specialist
Home Depot
06.2014 - 05.2017
- Assisted customers in selecting flooring options tailored to individual needs.
- Educated clients on product features, benefits, and installation procedures.
- Coordinated logistics for the delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Received three "Specialist of the Month" awards for excellent customer service.
Education
Certificate of Technical Studies - Motive Power Techniques - Heavy Equipment
Confederation College
Thunder Bay04-2017
Bachelor of Science - Kinesiology
Lakehead University
Thunder Bay04-2013
Skills
- Customer Service
- Computer Literacy
- Teamwork and Collaboration
- Stocking and Receiving
- Inventory Tracking
- POS system operation
Timeline
Technical Support Representative
Shaw Communications Inc
05.2023 - 11.2024
Greenhouse Associate
T&T Seeds
02.2022 - 08.2022
Parts Counter Person
Headingley Sport Shop
06.2021 - 02.2022
Golf Course Labourer
Assiniboine Golf Club
06.2017 - 11.2020
Flooring Sales Specialist
Home Depot
06.2014 - 05.2017
Certificate of Technical Studies - Motive Power Techniques - Heavy Equipment
Confederation College
Bachelor of Science - Kinesiology
Lakehead University