Shawna Fallows
Logan Lake
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Caregiver
Quality Care Home Services
11.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Office Assistant
Austin Family Physicians
11.2022 - 11.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Education
Diploma - MOA/Hospital Unit Clerk
Sprott Shaw
New Westminster, BC10-2022
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Computer skills
- Attention to detail
- Data entry
- Medical terminology
- Positive attitude
- Office administration
- Phone and email etiquette
Languages
English
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Registered Yoga Teacher (RYT) - Yoga Alliance.
- Certified Health Coach
Timeline
Caregiver
Quality Care Home Services
11.2023 - 02.2024
Medical Office Assistant
Austin Family Physicians
11.2022 - 11.2023
- First Aid Certification - American Red Cross or St John Ambulance.
- Registered Yoga Teacher (RYT) - Yoga Alliance.
- Certified Health Coach
Diploma - MOA/Hospital Unit Clerk
Sprott Shaw
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