Shawna DiGeorgio
3976 Lakevale Place, Kelowna
Summary
Very responsible and hardworking.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I feel confident I would be a great addition to your team.
Overview
20
20
years of professional experience
Work History
Scheduling Assistant
Baptist Housing
04.2023 - Current
- Manage daily team member vacancies, including sick calls , vacation requests, shift swaps to ensure prompt and efficient replacement of absent team members.
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
- Built team member relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Balanced competing demands with grace, employing strong multitasking abilities while remaining focused on delivering exceptional results.
- Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
- Supported HR team with given tasks
Customer Service / Team Lead
Nail Techniques
04.2021 - Current
- Sales, in store and online.
- Product knowledge
- Cash duties.
- Telephone Reception
- Managed returns, exchanges and refunds in accordance with store policy.
- Recorded accurate and efficient records in customer database.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised inventory and placed orders to replenish low running supplies.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Provided prompt, courteous service to every individual entering showroom.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
Cleaner
Touch Point, SD23
02.2021 - 06.2021
- Cleaning touch point surfaces due to Covid 19
- Criminal record check required.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service /Sales Associate
Nail Techniques
09.2015 - 04.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered telephone and directed calls.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recorded accurate and efficient records in customer database.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records through online customer database.
Nail Technician
Self Employed Services
09.2007 - 04.2021
- Gel nails , Permanent Makeup and Waxing Services.
- All book keeping and administrative.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Cleaned and sanitized tools and equipment before each client.
- Responded to customer requests and concerns about gel application and nail art designs.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Offered advice and recommended products to improve and maintain nails.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
Receptionist Clerk
Heritage Christian School
09.2004 - 06.2006
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected cash / cheque payments, processed transactions and updated relevant records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support by copying, faxing, and filing documents.
Education
Professional Nail Technician - Beauty
Nail Techniques
Kelowna, BC07.2004
Business Owner -
Entreprenuer / Fabutan Sun Tan Studios
Saskatoon, SK06.1996
Grade 12 - undefined
Aberdeen High School
1991
Licenses & Certifications
Skills
- Interpersonal and Written Communication
- Store Operations
- Bookkeeping Support
- Product Knowledge
- Records Management Systems
- Customer Service
- Attention to detail
- Scheduling
- Multitasking and time management
- Reliability
Timeline
Scheduling Assistant
Baptist Housing
04.2023 - Current
Customer Service / Team Lead
Nail Techniques
04.2021 - Current
Cleaner
Touch Point, SD23
02.2021 - 06.2021
Customer Service /Sales Associate
Nail Techniques
09.2015 - 04.2021
Nail Technician
Self Employed Services
09.2007 - 04.2021
Receptionist Clerk
Heritage Christian School
09.2004 - 06.2006
Grade 12 - undefined
Aberdeen High School
Professional Nail Technician - Beauty
Nail Techniques
Business Owner -
Entreprenuer / Fabutan Sun Tan Studios
Licenses & Certifications
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