Shawna Davis
Hamilton,ON
Summary
Dynamic team leader and seasoned bartender with a proven track record at Ravine Vineyard Estate Winery, enhancing customer satisfaction and boosting beverage sales through exceptional service and expert drink crafting. Skilled in team training and development, and reliable alcohol service, I excel in high-pressure environments, fostering strong team cohesion and driving revenue growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/Server Team Lead
Ravine Vineyard Estate Winery
09.2019 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Upheld strict regulations for safe alcohol service and food safety.
Lead Bartender
Fox and Fiddle
08.2009 - 07.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Diploma - Advertising And Communications
Mohawk College of Applied Arts And Technology
Hamilton, ON05-2001
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Team training and development
- New hire training
Languages
English
Native or Bilingual
Certification
Smart Serve Certified
Timeline
Bartender/Server Team Lead
Ravine Vineyard Estate Winery
09.2019 - 10.2024
Lead Bartender
Fox and Fiddle
08.2009 - 07.2019
Smart Serve Certified
Diploma - Advertising And Communications
Mohawk College of Applied Arts And Technology
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