Shawna Cummings
Summary
Personable, friendly and solution-oriented with over 5 years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation, product knowledge, time management and sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabinet Designer & Sales
Warman Cabinets
10.2021 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased cabinet sales by effectively identifying customer needs and recommending appropriate solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Proshop Associate & Server
The Legends Golf Club
04.2021 - 10.2021
- Managed pro shop inventory efficiently, maintaining optimal stock levels and attractive merchandise displays.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Contributed to a positive work culture promoting teamwork, open communication channels, personal growth opportunities for all staff members.
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
- Managed cash transactions accurately while maintaining proper documentation for financial records at shift''s end.
Customer Service and Sales Associate
Warman Home Centre
06.2018 - 04.2021
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed and maintained courteous and effective working relationships.
Education
Tommy Douglas Collegiate
Saskatoon, SKHigh School Diploma -
Warman High School
Warman, SK06.2018
Skills
- Interpersonal skills
- Adaptability
- Communication
- Customer service skills
- Reliable
- Proper phone etiquette
- Basic computer skills
- Quick learner
Certification
- First Aid CPR/AED Level C ( Recertified 2023)
- OHC Level 1 (2021)
- WHMIS training (Recertified 2021)
- Driver's license (2016)
- Food Safe Certificate (2016)
- Young Worker Readiness Certificate (2014)
References
- Todd Wagner, Manager at Warman Cabinets (Please request contact information)
- Warren Brakefield, Assistant Sales Manager at Warman Home Centre, (306)-220-8612
- Cindy Bayles, Director of Children's Ministry at Circle Drive Alliance Church, (306)-270-4309
Volunteer Experience
- Youth leader at Circle Drive Alliance Church for grades 1 through 8 (2018-current)
- Assistant Softball Coach on a U13 team in Warman (2022)
- Missions work in Malawi, Africa for three weeks (2019)
- Coaching minor softball skills to young kids through Tommy Douglas Collegiate (2017)
Timeline
Cabinet Designer & Sales
Warman Cabinets
10.2021 - Current
Proshop Associate & Server
The Legends Golf Club
04.2021 - 10.2021
Customer Service and Sales Associate
Warman Home Centre
06.2018 - 04.2021
Tommy Douglas Collegiate
High School Diploma -
Warman High School
- First Aid CPR/AED Level C ( Recertified 2023)
- OHC Level 1 (2021)
- WHMIS training (Recertified 2021)
- Driver's license (2016)
- Food Safe Certificate (2016)
- Young Worker Readiness Certificate (2014)
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