Shawna Cline
Keswick,Canada
Summary
Customer-focused professional with several years of experience in fast-paced service and sales environments, including restaurant service, retail, and door-to-door sales. Proven ability to deliver high-quality customer experiences, build rapport quickly, and provide knowledgeable product recommendations tailored to customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Symposium Cafe
08.2025 - Current
- Provide attentive and friendly table service in a fast-paced café, serve alcoholic beverages responsibly in compliance with licensing regulations, guiding guests through menu options, highlighting specials and pairing suggestions.
Boston Pizza
01.2025 - 08.2025
- Supervised front-line staff during shifts, managed end-of-day procedures including counting tills, acted as a key point of contact for resolving staff and customer issues efficiently and provided hands-on service in both bartending and serving roles as needed.
Riveredge Restaurant
10.2023 - 01.2025
- Provide excellent customer services, effectively serve food/drink orders, deliver checks and collect payments, up-sell when appropriate, maintain a clean environment.
Mission Liquor Store
08.2021 - 07.2023
- Stock receiving/replenishing, inventory control, preparing displays and tastings, effectively answering customer questions, managing cash drawers and accurately receiving payments.
Marketing Representative - RDF INC.
02.2021 - 08.2021
- Assisting with tax receipts, fundraising through door to door interactions, partaking in daily growth workshops, team leading/training.
Kelowna Golf and Country Club
09.2020 - 02.2021
- Acting as liaison between kitchen staff and customers, accommodating requests for dietary restrictions, processing transactions through member accounts, assisting with seating arrangements as needed.
Skills
- Flexible work hours
- Detail-oriented organization
- Independent and collaborative work
- Dependable and polite
- Strong interpersonal skills
- Exceptional customer service
- Strong work ethic
- Cash handling
Certification
- Smart Serve Certified
- Keswick Highschool - Diploma 2019
Timeline
Symposium Cafe
08.2025 - Current
Boston Pizza
01.2025 - 08.2025
Riveredge Restaurant
10.2023 - 01.2025
Mission Liquor Store
08.2021 - 07.2023
Marketing Representative - RDF INC.
02.2021 - 08.2021
Kelowna Golf and Country Club
09.2020 - 02.2021