Brittany Jarrold
Chatham,Ontario
Summary
Patient and dedicated professional with experience in Customer de-escalations, Call Management, supporting colleagues, Auditing client files, maintaining customer satisfaction and training new staff, students and volunteers. Upbeat and confident in handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Insurance Broker
HUB International
06.2021 - Current
- Communicate with clients by phone, email and/or other preferred methods
- Maintain a working knowledge of all applicable portals, customer relationship management systems and policy management systems
- Assist clients with setting up new policies for home and auto insurance
- Process requested changes or renewals
- Retain and account-round client policies
- Document all details of client request and conversations in the appropriate system
- Provide claims counseling and assistance to the client
- Protected customer and company information with strict use of established security procedures.
Groomer, Assistant
Wendy's Doggy Doo's
08.2020 - 06.2021
- Provide friendly and responsive service to customers
- Nail trims on dogs
- Dog bathing, drying, and styling
- Assist groomer as needed
- Organize client files
- Scheduled appointments for grooming.
Customer Service Representative
Hinduja Global Solutions
08.2018 - 08.2020
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference
- Improved overall quality of customer service team by training and mentoring junior staff
- Protected customer and company information with strict use of established security procedures
- Handled customers' advanced needs with escalated calls
- Answered customers' questions about policies and procedures with friendly and knowledgeable approach
- Scheduled technician appointments for TV and internet installation.
Kennel Supervisor
Appointment Scheduling
05.2017 - 08.2018
- Provide Friendly and Responsive service to customers
- Responsible for cashier duties
- Cleaning duties
- Feed and provide medications for dogs
- Organize and Audit client files
- Train students and volunteers
- Dog Bathing and brushing
- Booked appointments for grooming and kennel stays.
Groomer's Assistant
New Paws on the Block
06.2012 - 05.2017
- Provide friendly and responsive service to customers
- Responsible for cashier duties
- Nail trims on cats, dogs, and rabbits
- Dog bathing, drying, and styling
- Assist groomers as needed
- Train students and volunteers
- Organize client files
- Scheduled appointments for grooming.
Education
RIBO Certification – Level 1 -
HUB International
Windsor, Ontario11.2021
Personal Support Worker -
Canadian College of Health Science And Technology
Windsor, Ontario07.2016
High School Diploma -
Saint Michaels
Windsor, Ontario06.2012
Skills
- Complaint Resolution
- Inbound & Outbound Call Management
- Time Management
- Strong phone etiquette and communication skills
- Verbal and written communication
- Adaptability
- CRM Software
- Data Collection & Entry
Timeline
Insurance Broker
HUB International
06.2021 - Current
Groomer, Assistant
Wendy's Doggy Doo's
08.2020 - 06.2021
Customer Service Representative
Hinduja Global Solutions
08.2018 - 08.2020
Kennel Supervisor
Appointment Scheduling
05.2017 - 08.2018
Groomer's Assistant
New Paws on the Block
06.2012 - 05.2017
RIBO Certification – Level 1 -
HUB International
Personal Support Worker -
Canadian College of Health Science And Technology
High School Diploma -
Saint Michaels
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