Shawna Bond
Bowmanville,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Private Childcare Provider
Self-Employeed
Bowmanville, ON
01.2014 - Current
- Enhanced children''s social skills by implementing interactive group activities and play sessions.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children in accordance with dietary guidelines.
- Maintained a safe and nurturing environment, ensuring proper supervision of children at all times.
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
- Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
- Improved children''s language skills by incorporating engaging storytelling sessions into daily routines.
- Managed schedules for multiple families efficiently, ensuring timely arrival to appointments and engagements while maintaining flexibility.
- Collaborated with parents on addressing developmental milestones such as potty training, sleep training, and transitioning from bottles to cups.
- Maintained detailed records of each child''s progress, sharing updates regularly with parents during check-ins or conferences.
- Ensured cleanliness of childcare spaces by conducting regular tidying up tasks like washing laundry items used by kids under my care.
- Administered first aid in emergency situations, promptly notifying parents of any incidents while maintaining calmness under pressure.
- Worked with parents one-on-one to address individual needs of children in care.
- Administered prescribed medications in accordance with written instructions.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
Acting Store Operator
Marks
Pickering, ON
03.2003 - 07.2013
- Improved store efficiency by streamlining inventory management processes.
- Increased customer satisfaction through exceptional service and knowledgeable product recommendations.
- Implemented effective merchandising strategies, resulting in increased sales and revenue.
- Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
- Conducted regular staff training sessions to ensure consistent high-quality customer service from all team members.
- Managed daily store operations, including opening and closing procedures, cash handling, and employee scheduling.
- Reduced shrinkage by implementing strict loss prevention measures and conducting routine audits.
- Collaborated with other store operators to share best practices and identify areas for improvement within the network of stores.
- Promoted a positive work culture through effective communication, employee recognition, and team-building activities.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Optimized store layout for maximum traffic flow, leading to increased customer engagement and sales conversion rates.
- Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation.
- Fostered a safe working environment by adhering to safety guidelines throughout the store premises.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Graduate Certificate - Hospital Unit Clerk
Durham College
Oshawa, ON12.2023
Skills
- Age-Appropriate Activities
- Nutrition Knowledge
- Behavior Management Techniques
- Language Skills
- Strong Work Ethic
- CPR Training
- Cultural Sensitivity
- Reliability and Punctuality
- Active Listening
- Confidentiality and Discretion
- Hygiene and Cleanliness
- Emotional Intelligence
- Adaptability and Flexibility
- Multitasking Abilities
- Stress Management
- Patience and Empathy
- Organizational Skills
- Positive Reinforcement Strategies
- Conflict Resolution Abilities
- Effective Communication
Languages
English
Native or Bilingual
Timeline
Private Childcare Provider
Self-Employeed
01.2014 - Current
Acting Store Operator
Marks
03.2003 - 07.2013
Graduate Certificate - Hospital Unit Clerk
Durham College