Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Benson

Winnipeg,MB

Summary

Detailed pharmacy assistant with several years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and labeling stock of medication. Recognized for going above and beyond to maintain customer service standards. Eager to leverage unique skills and expertise to enhance administrative efficiency in an office assistant or administrative role.

Overview

28
28
years of professional experience

Work History

Pharmacy Assistant Student (Hospital)

HSC
Winnipeg, MB
10.2007 - 02.2025
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Dispensed drugs in hospital environments.
  • Performed pharmacy calculations such as dosage adjustments, IV flow rate determinations, and inventory control.
  • Assisted pharmacists with compounding specific medications based on individual needs.
  • Prepared intravenous admixtures utilizing appropriate aseptic technique.
  • Assisted in the preparation of sterile products for use in patient care areas.
  • Organized, labeled, and stocked medications in automated dispensing cabinets.

Pharmacy Assistant

Sobey's
Winnipeg, Manitoba
05.2008 - 08.2024
  • Monitored stock levels of both prescription drugs and over-the-counter items.
  • Managed inventory levels of medications and supplies.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Greeted customers upon arrival at the pharmacy counter.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Communicated with insurance companies for billing purposes.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Adhered to all legal requirements relating to the safe dispensing of medication.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Organized and maintained patient profiles in the computer system.

Lounge Server/Bartender Shift Manager

Smitty's Restaurant and Lounge
Winnipeg, MB
06.2009 - 11.2011
  • Delivered prepared food items to tables in a timely manner.
  • Greeted guests warmly and provided immediate seating according to floor plan.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Kept track of inventory levels and notified managers of low supplies as needed.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Provided exceptional service to high volume of daily customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Restaurant Crew Member

Burger King
Winnipeg, MB
04.2003 - 05.2008
  • Maintained a clean work area throughout the shift.
  • Prepared food items such as salads, sandwiches, burgers, fries, and drinks according to restaurant standards.
  • Performed cashier duties such as taking orders, receiving payments, and providing change to customers.
  • Worked within a team environment while maintaining positive attitude towards staff members.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.

Restaurant Manager

Gondola Pizza
Winnipeg, MB
09.1996 - 10.2003
  • Assisted with kitchen preparation during peak times as needed.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed accounts payable, accounts receivable and payroll.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Resolved problems or concerns to satisfaction of involved parties.

Education

Pharmacy Assistant Diploma - Pharmacy

South Winnipeg Technical College
Winnipeg, MB
05-2008

Skills

  • Inventory management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Conflict resolution
  • POS system operation
  • Customer service
  • Phone etiquette
  • Multitasking and organization
  • Medical terminology
  • Team collaboration

Timeline

Lounge Server/Bartender Shift Manager

Smitty's Restaurant and Lounge
06.2009 - 11.2011

Pharmacy Assistant

Sobey's
05.2008 - 08.2024

Pharmacy Assistant Student (Hospital)

HSC
10.2007 - 02.2025

Restaurant Crew Member

Burger King
04.2003 - 05.2008

Restaurant Manager

Gondola Pizza
09.1996 - 10.2003

Pharmacy Assistant Diploma - Pharmacy

South Winnipeg Technical College

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Shawna Benson