Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Arnold

Santa Cruz

Summary

Dynamic Claims Department Administration Manager at Amsurg with extensive expertise in process improvement and vendor management. Proven ability to enhance operational efficiency and elevate customer satisfaction through strong communication and team-building skills. Successfully developed comprehensive training programs that streamlined onboarding processes and significantly improved staff performance. Career goals include further optimizing departmental operations while fostering a high-performing team environment.

Overview

9
9
years of professional experience

Work History

Claims Department Administration Manager

Amsurg
Santa Cruz
04.2012 - 05.2021
  • Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Created and maintained operations manual to document systems and standards.
  • Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
  • Directed and oversaw office personnel activities.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
  • Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
  • Resolved complex problems related to administrative processes in a timely manner.
  • Developed strategies for improving operational effectiveness and efficiency.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Created monthly reports summarizing department activities for senior management review.
  • Served as a liaison between the organization's leadership team and other departments when needed.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Managed the recruitment process by sourcing candidates, conducting interviews and on-boarding new hires.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Developed administrative team to support corporate growth and objectives.
  • Reviewed incoming emails and responded accordingly within established timelines.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Conducted performance reviews for administrative staff members to identify areas of improvement.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Actively participated in weekly meetings with senior management to discuss progress towards goals.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Identified and solved problems to enhance management and business direction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Delivered comprehensive training to maintain compliance requirements.
  • Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Harbor High
Santa Cruz, CA
05-1996

Skills

  • Vendor management
  • Customer service
  • Team building
  • Document management
  • Performance evaluation
  • Process improvement
  • Time management
  • Training development
  • Conflict resolution
  • Multitasking Abilities
  • Mail handling
  • Process improvements
  • Customer satisfaction evaluation
  • Scheduling and calendar management
  • Organizational skills
  • Decision-making
  • Documentation and control
  • Communications management
  • Problem-solving
  • Scheduling
  • Effective communication
  • Staff training and development
  • Administrative management
  • Problem-solving aptitude
  • Self motivation
  • Operational reporting
  • Personnel needs assessments
  • Adaptability
  • Staff training
  • Database administration
  • Vendor negotiations
  • Travel coordination
  • Teamwork
  • Employee on-boarding
  • Business administration
  • Facility management
  • Department leadership
  • Schedule management
  • Interpersonal communication
  • Update policies
  • Task prioritization
  • Multitasking capacity
  • Interpersonal skills
  • Developing policies and procedures
  • Relationship building
  • Policy management
  • Business correspondence
  • Records management
  • Electronic filing systems
  • Office automation
  • Project management

Timeline

Claims Department Administration Manager

Amsurg
04.2012 - 05.2021

High School Diploma -

Harbor High

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Shawna Arnold