Shawna Armour
Lloydminster,AB
Summary
Dynamic Assistant Manager at Rona with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and staff training, I successfully implemented promotional strategies that boosted store traffic. Committed to fostering a positive work environment while ensuring compliance with health and safety regulations.
Professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Rona
11.2005 - 01.2021
- Led team to enhance customer service standards, resulting in improved satisfaction ratings.
- Developed training programs for new employees, fostering skill development and operational efficiency.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Implemented promotional strategies that increased store traffic during peak seasons.
- Oversaw daily operations, ensuring adherence to company policies and procedures for optimal performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Certificate - Certificat3e in Business Skills Program
Reeves Business College
Lloydminster, AB03-1996
Diploma - Early Childhood Care And Education
Grande Prairie Regional College
Grande Prairie, AB05-1990
Certificate - Early Childhood Education
Portage College
Lac La Biche05-1989
High School Diploma -
Lloydminster Comprehensive High School
Lloydminster, AB06-1985
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Conflict resolution
- Retail operations
- Employee scheduling
- Sales reporting
Languages
English
Timeline
Assistant Manager
Rona
11.2005 - 01.2021
Certificate - Certificat3e in Business Skills Program
Reeves Business College
Diploma - Early Childhood Care And Education
Grande Prairie Regional College
Certificate - Early Childhood Education
Portage College
High School Diploma -
Lloydminster Comprehensive High School