Shawn Williams
Sarnia
Summary
Energetic and results-driven, possessing strong foundation in leadership and operational management. Contributes ability to quickly grasp industry-specific knowledge and apply analytical skills to problem-solving and decision-making. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
7
7
years of professional experience
Work History
Branch Manager
Wolseley Canada Inc.
07.2021 - 01.2025
- Company Overview: Heating, Ventilation, AC/Refrigerant
- Manage total branch operations and maintenance of the building and warehouse
- Interview, train and develop staff to meet the need of the business and ensure that they adhere to the organization policy
- Oversee inventory counts twice a year and ensures that all inventory is properly located and accounted for
- Keep track of KPIs’ and communicate progress with team members and provide solutions to ensure that targets are met
- Monitor customers’ complaints and work with them to ensure a feasible solution
- Work with upper management to implement strategy for the betterment of the organization, by creating an atmosphere for change and continuous learning with staff members and increasing the success of the company
- Oversees shipping and receiving products for stock and to satisfy customer demands
- Source goods for customers at competitive rates and provide alternative when the needs arise
- Heating, Ventilation, AC/Refrigerant
Operation Team Leader
Walmart Logistics & Distribution Centre
12.2020 - 07.2021
- Plans and schedules associates to ensure proper staffing to receive, order fill or ship products in a productive, safe, and cost-efficient manner
- Conducts daily start-up meetings; organizes daily assignments/workload to associates and assigns duties accordingly
- Establishes or adjusts work assignments to meet daily production schedules
- Train associates in the proper execution of standard operating procedures (SOP’s)
- Implements and ensures they are following and verify the accuracy and completeness of all records/documentation activities within the work group
- Maintains time and attendance, productivity, and quality records daily
- Prepares and generates the daily productivity reports (TPR) or management
- Monitors and reports on the key performance indicators (KPI’s)
- Participates in the selection of operation associates; implements departmental training and job rotation activities; initiates plan to motivate associates; administer performance management and coaching
Operations Supervisor
Intelcom Express
04.2020 - 12.2020
- Company Overview: Amazon Product Delivery
- Create necessary reports such as Scalability, AM reports, Route Management
- Monitor route activity and ensure delivery policies and procedures are maintained
- Review Business Partner Reports and make necessary adjustments
- Administer payments and charges to business partners as needs arise
- Provide training and advice to business partners to ensure effective operation
- Create carrier management sheet to track carrier performance, ie, time spent on route delivery
- Create COVID-19 temperature log to track individuals entering the workplace
- Create Business Partner Assessment Tracker to ascertain date and time when assessments are completed on Business Partners as well as noted feedback
- Amazon Product Delivery
Operations Supervisor
Brunswick News Inc.
10.2018 - 05.2020
- Company Overview: Amazon Product Delivery
- Identifying and analyzing logistical problems and operations
- Provide technical support and technical training
- Maintaining and managing a good relationship with customers and suppliers
- Handling supply of logistic related records, through proper record keeping and documentation
- Administer payments to service carriers and improve cost efficiency
- Led continuous improvement including the development of balanced KPI
- Led efforts in problem resolution related to software baselines and tools and processes
- Make suggestions on how to improve efficiency and assist with implementation
- Amazon Product Delivery
Dispatcher
Day & Ross Freight
05.2018 - 10.2018
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Develop delivery routes and maintain contact with drivers
- Maintain communication and answer incoming calls from drivers on the road
- Monitor sudden route changes or road issues and ensure new routes for timely delivery
Education
Certificate - Hospitality and Tourism Management
Florida Atlantic University
05.2020
POST GRADUATE DIPLOMA - BUSINESS ANALAYSIS
NEW BRUNSWICK COMMUNITY COLLEGE
06.2018
BACHELOR - BUSINESS ADMINISTRATION
UNIVERSITY OF TECHNOLOGY
Kingston, Jamaica11.2016
Certificate course - paralegal training
The Paralegal training institute
10.2010
Skills
- Microsoft Office Suite
- Presentation Skills
- Social media platforms
- Branch operations management
- Excellent time management skills
- Customer service
- Operations management
- Expert in risk management
- Revenue enhancement
- Security and safety protocols
- Financial analysis
- Risk analysis
- Risk mitigation
- Delivery fleet management
Languages
English
Native or Bilingual
Timeline
Branch Manager
Wolseley Canada Inc.
07.2021 - 01.2025
Operation Team Leader
Walmart Logistics & Distribution Centre
12.2020 - 07.2021
Operations Supervisor
Intelcom Express
04.2020 - 12.2020
Operations Supervisor
Brunswick News Inc.
10.2018 - 05.2020
Dispatcher
Day & Ross Freight
05.2018 - 10.2018
POST GRADUATE DIPLOMA - BUSINESS ANALAYSIS
NEW BRUNSWICK COMMUNITY COLLEGE
Certificate course - paralegal training
The Paralegal training institute
Certificate - Hospitality and Tourism Management
Florida Atlantic University
BACHELOR - BUSINESS ADMINISTRATION
UNIVERSITY OF TECHNOLOGY
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