Shawn Waters
Victoria
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization
. Creative Business Owner with exceptional background spent in the construction industry and customer service industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
29
29
years of professional experience
Work History
Owner
CityWide Plumbing And Power
09.2001 - 01.2024
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Created marketing programs to develop a strong recognized brand for the industry.
Manager of Business Development and Sales
United Plumbing
03.1995 - 11.2000
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
Education
Red Seal - Mechanical Trade
Camosun College
Victoria, BC1995
Skills
- Logistics
- Decision-Making
- Cost Reduction
- Relationship Building
- Marketing
- Delegating Work
- Quality Assurance
- Professional Networking
- Revenue Forecasting
Languages
English
Full Professional
Timeline
Owner
CityWide Plumbing And Power
09.2001 - 01.2024
Manager of Business Development and Sales
United Plumbing
03.1995 - 11.2000
Red Seal - Mechanical Trade
Camosun College
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