Shawn Smith
Calgary,AB
Summary
Excelling in relationship building and problem-solving. Adept at enhancing customer satisfaction and driving business growth through strategic negotiation and tailored solutions. Recognized for achieving operational excellence and fostering trust with clients, ensuring long-term success and repeat business.
Overview
23
23
years of professional experience
Work History
Branch Manager
ASK Global Corp
02.2024 - 02.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Business Development Manager
RET Logistics Inc
06.2018 - 01.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Provincial Planner
Canada Cartage
05.2005 - 06.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Automotive Finance Manager
Marigold Ford
03.2002 - 03.2005
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Skills
- Strong negotiation skills
- Contract preparation
- Excellent time management skills
- Relationship building and management
- Goal-oriented mindset
- Problem-solving capacity
- Attention to detail
- Verbal/written communication
- Approachable
- Performance tracking and evaluations
Timeline
Branch Manager
ASK Global Corp
02.2024 - 02.2025
Business Development Manager
RET Logistics Inc
06.2018 - 01.2024
Provincial Planner
Canada Cartage
05.2005 - 06.2018
Automotive Finance Manager
Marigold Ford
03.2002 - 03.2005
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