Shawn Simpson
Murrieta
Summary
Customer service professional with proven ability to address and resolve client issues, ensuring high levels of satisfaction. Known for collaborative teamwork and adaptability in dynamic environments. Recognized for excellent listening skills, empathy, and reliability in delivering results.
Overview
14
14
years of professional experience
Work History
Customer Advisor
Best Buy Health
11.2018 - 08.2023
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Demonstrated strong communication skills while dealing with difficult situations involving dissatisfied customers
CUSTOMER SERVICE/DIALER
JMV AND ASSOCIATES
09.2016 - 09.2018
- Contact customers via telephone for them to call and arrange payment of debt.
- Research and resolve client issues.
- Input data into Excel spreadsheet to calculate income.
Counselor
California Youth Athletic Program
06.2009 - 01.2015
- Provided supervision of at risk foster and probation youth involved in sports programs
- Assisted teen clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
PHARMACY TECH INTERNSHIP
WALGREENS -CORONA
10.2011 - 12.2011
- Retrieve, count and measure drugs (except CIIS), cap and uncap vials and bottles.
- Limited Cashier duties.
Education
MICROSOFT TECHNICAL -
COMPUTER TRAINING ACADAMY
01.2016
LICENSED PHARMACY TECHNICIAN - undefined
AMERICAN COLLEGE OF HEALTHCARE
09.2011
Skills
- Strong Verbal Communication
- Self-Motivated
- Microsoft Word
- Microsoft Excel
- 10-key by touch
Timeline
Customer Advisor
Best Buy Health
11.2018 - 08.2023
CUSTOMER SERVICE/DIALER
JMV AND ASSOCIATES
09.2016 - 09.2018
PHARMACY TECH INTERNSHIP
WALGREENS -CORONA
10.2011 - 12.2011
Counselor
California Youth Athletic Program
06.2009 - 01.2015
LICENSED PHARMACY TECHNICIAN - undefined
AMERICAN COLLEGE OF HEALTHCARE
MICROSOFT TECHNICAL -
COMPUTER TRAINING ACADAMY
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