Shawn Scott
Lancaster
Summary
Team-oriented and service-focused detailing professional experienced with cars, vans and SUVs. Handles demanding work with great physical stamina and adaptability to changing demands. Reliable, punctual and hardworking. while also being an Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery. I have all around used my Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues through out all my job experiences.
Overview
7
7
years of professional experience
Work History
Car Detailer
Toyota Motor Manufacturing
08.2024 - 01.2025
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Machine Operator/Forklift Operator
Florida food product
08.2023 - 02.2024
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Transported material to correct locations and documented inventory changes.
Automotive Detailer
Public Automotive Group
01.2022 - 07.2023
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Removed minor flaws in refinish using sanding and buffing.
Forklift Operator
Romac
02.2021 - 12.2022
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Inspected lifts before use to prevent damage to goods.
- Packaged, labeled and tagged goods before transfer.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Maintained yard appearance, keeping ground clean and clear.
- Met or exceeded target for on-time customer shipments.
Delivery Driver
Uber Eats
08.2020 - 12.2022
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Presented order bills and collected payments for deliveries.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Package Handler
FedEx:Ground
01.2019 - 12.2020
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used digital database to keep records of units and stock moved.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Mobile Detailer
luxury wash on wheels
08.2017 - 12.2019
- Served clients with on-site detailing services at businesses and homes.
- Washed wide range of vehicles each day.
- Drove vehicles to or from workshops or customer workplaces .
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GA08.2017
Skills
- Mentoring and Coaching
- Engine Cleaning
- Telephone Etiquette
- Exterior Washes
- Relationship Building
- Detailing Equipment
- Vehicle Transport
- Sales Techniques
- Interior and Exterior Cleaning
- Customer Service
- Power Equipment Operation
- Safe Cleaning With Chemicals
- Computer Competency
- Truck Loading
- Freight Handling
- Forklift Operation
- Shipping and Receiving
- Package Scanning
- Truck Loading and Unloading
- Damage Prevention
- Inventory Organization
- Warehouse Operations
- Pallet Jack Operation
- Wrapping and Boxing
- Material Handling
- Verbal Communication
- Time Management
- Organizational Skills
- Multitasking
- Clean Driving Record
- Goods Transport
- Order Verification
- Excellent Sense of Direction
- Safe Driving
- Safe Driving Record
- Local Delivery
- Client Relationship Management
- Dependable and Reliable
- Time Management Skills
- Heavy Lifting
- Positive Attitude
- GPS Navigation
- Responsible Driver
- Quality Assurance
Education and Training
other
Timeline
Car Detailer
Toyota Motor Manufacturing
08.2024 - 01.2025
Machine Operator/Forklift Operator
Florida food product
08.2023 - 02.2024
Automotive Detailer
Public Automotive Group
01.2022 - 07.2023
Forklift Operator
Romac
02.2021 - 12.2022
Delivery Driver
Uber Eats
08.2020 - 12.2022
Package Handler
FedEx:Ground
01.2019 - 12.2020
Mobile Detailer
luxury wash on wheels
08.2017 - 12.2019
High School Diploma -
Lithia Springs Comprehensive High School
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