Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Work Preference
Quote
Languages
Timeline
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SHAWN SCHOFIELD

SHAWN SCHOFIELD

Toronto,Canada

Summary

Results-driven Manager with over a decade of experience in operations management and client-focused sales. Proven track record of implementing innovative solutions that boost productivity and ensure regulatory compliance while promoting a safety-first culture. Expertise in strategic problem-solving and employee development, dedicated to achieving operational excellence and nurturing long-term client relationships. Passionate about continuous learning and leveraging analytical thinking to deliver impactful results in dynamic environments.

Overview

9
9
years of professional experience

Work History

WAREHOUSE MANAGER

Bunzl Canada
Toronto, Canada
12.2022 - 12.2024
  • Led warehouse to top performance in one year by optimizing operations and team engagement
  • Boosted productivity by refining workflows and enhancing delivery efficiency
  • Cut costs by improving delivery vehicle cube fill rates and optimizing routes
  • Ensured regulatory compliance through regular audits and documentation management
  • Cultivated a safety-first culture, reducing workplace incidents significantly
  • Led warehouse transformation, boosting performance through workflow optimization and team engagement, resulting in top-tier facility status within a year
  • Optimized delivery efficiency by increasing cube fill rates and refining routing strategies, significantly reducing operational costs
  • Ensured stringent compliance with provincial and federal regulations via regular audits and meticulous documentation management
  • Cultivated a proactive safety culture, implementing novel strategies that markedly decreased workplace incidents
  • Minimized employee turnover by fostering a positive work environment, implementing comprehensive training, and providing career growth opportunities
  • Spearheaded warehouse transformation, driving top-tier performance through strategic workflow optimization and enhanced team engagement
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Communicated regularly with other departments regarding supply chain activities.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Resolved customer complaints related to product quality or delivery issues.

BUSINESS ACCOUNT MANAGER (BAM)

Royal Bank of Canada
Toronto, Canada
07.2021 - 12.2022
  • Identified and leveraged business opportunities to achieve revenue growth
  • Delivered personalized financial solutions to meet client objectives while ensuring superior service experiences
  • Conducted risk assessments and developed action plans to mitigate concerns and drive success
  • Built extensive internal and external networks to enhance client acquisition and retention
  • Engaged directly with clients to gain insights into their business needs and operations
  • Drove revenue growth through strategic business opportunities, delivering tailored financial solutions that exceeded client expectations and fostered long-term relationships
  • Conducted comprehensive risk assessments, developing data-driven action plans to mitigate potential issues and optimize client success in dynamic market conditions
  • Cultivated extensive professional networks, enhancing client acquisition and retention through strategic partnerships and industry connections
  • Pioneered personalized financial strategies, aligning client objectives with cutting-edge solutions to drive business growth and operational efficiency
  • Spearheaded client engagement initiatives, gaining deep insights into business operations to proactively address evolving needs and capitalize on emerging opportunities
  • Drove revenue growth through strategic client engagement, delivering tailored financial solutions that optimized business outcomes and strengthened long-term partnerships
  • Managed a portfolio of accounts by providing personalized service and maintaining accurate records of all interactions.

BANKING ADVISOR

Royal Bank of Canada
Mississauga, Canada
09.2019 - 07.2021
  • Provided expert guidance on a range of financial products to address client needs
  • Resolved complex banking issues with ownership, enhancing client satisfaction and loyalty
  • Collaborated with internal teams and external partners to identify and maximize referral opportunities
  • Delivered exceptional customer service by proactively addressing client concerns and offering tailored solutions
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
  • Provided recommendations for education funding, estate planning and insurance gap analysis.
  • Maintained current knowledge of industry trends, regulations and standards related to banking services.

ASSISTANT STORE MANAGER

The Home Depot Canada
Oakville, Canada
07.2015 - 09.2019
  • Directed a team of over 150 associates, achieving consistent excellence in customer service and sales performance
  • Fostered employee growth through tailored coaching, mentoring, and professional development initiatives
  • Led process improvements that enhanced customer satisfaction and operational efficiency
  • Successfully resolved conflicts, ensuring smooth operations and high team morale
  • Consistently exceeded sales and service targets by aligning team goals with corporate objectives
  • Spearheaded strategic initiatives to boost sales performance, resulting in consistent achievement of corporate targets and enhanced customer satisfaction
  • Cultivated a high-performing team through personalized mentoring and development programs, fostering employee growth and improving overall store performance
  • Implemented innovative process improvements that streamlined operations, enhancing both customer experience and operational efficiency
  • Effectively managed team dynamics and resolved conflicts, maintaining a positive work environment and ensuring seamless store operations
  • Aligned team objectives with corporate goals, driving exceptional sales results and establishing a culture of continuous improvement and customer-centricity
  • Led strategic initiatives to optimize sales performance, consistently surpassing corporate targets and elevating customer satisfaction levels
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

George Brown College
Toronto, ON
01.2015

Skills

  • Operations Management
  • Process Improvement
  • Team Leadership
  • Employee Development
  • Financial Risk Management
  • Strategic Problem Solving
  • Customer Relationship Management
  • Microsoft Office 365
  • AS400
  • My Biz
  • Inventory Management
  • Negotiation skills
  • Sales Strategy
  • Conflict Resolution
  • Performance Metrics
  • Client Engagement
  • Supply Chain Management
  • Time Management
  • Team Collaboration
  • Warehouse optimization
  • Logistics management
  • Supply chain management
  • Customer engagement
  • Logistics oversight

Languages

  • English, Highly proficient
  • Hindi, Proficient

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementCompany CultureStock Options / Equity / Profit Sharing

Quote

You miss 100% of the shots you never take.
Wayne Gretzky

Languages

English
Native language
Hindi
Elementary (A2)
A2

Timeline

WAREHOUSE MANAGER

Bunzl Canada
12.2022 - 12.2024

BUSINESS ACCOUNT MANAGER (BAM)

Royal Bank of Canada
07.2021 - 12.2022

BANKING ADVISOR

Royal Bank of Canada
09.2019 - 07.2021

ASSISTANT STORE MANAGER

The Home Depot Canada
07.2015 - 09.2019

BACHELOR OF BUSINESS ADMINISTRATION -

George Brown College

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