Shawn Sawyer
Human Service Specialist
Roseville,MI
Summary
Compassionate Human Service worker that can adapt to change and flexibility Experience in Co-occurring Mental Health/SUD environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, teamwork, communication abilities, common sense. Call center experience I'm prompt and always finish tasks given to me. Self-motivated; use initiative and high energy to meet goals. Set effective priorities and implement decisions/policies to meet operational needs. Experience in Co-occurring Mental Health/SUD environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution, teamwork, communication abilities, common sense. Call center experience, Prompt and always finish tasks given to me. Self-motivated; use initiative and high energy to meet goals. Set effective priorities and implement decisions/policies to meet operational needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager/Coordinator of Member Engagement
Team Wellness Center
Detroit, MI
02.2022 - 06.2022
- Reviewed client cases and made recommendations for additional actions and services.
- Attended continuing education trainings and maintained Limited License/CADC certification to promote more effective service delivery.
- Served as point person on treatment team that assures member is linked to all services needed and to help coordinate efforts so that they’re safe, housed, fed, and connected to community
- Managed case load of 150
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
Customer Service Representative
Detroit Wayne Mental Health Authority
Detroit, Mochigan
04.2019 - 01.2021
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed eligibility assessments if individuals qualify for various programs
- Triaged calls and provided most appropriate services.
- Observed and adhered to all HIPAA and Recipients Rights policies and procedures.
- Incoming/outgoing made 100+ calls daily
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Medicaid Specialist
Independent Medical Networks
Troy, Michigan
08.2011 - 10.2017
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using various Electronic Software
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Inputted all gathered information and researched data on applicants into computer system using DWIN.
- Used Ring Central and DWIN program to maintain over 100 candidate files and file notes
Education
Bachelor of Arts - Human Services
Baker College
Clinton Township, MI05.2011
Associate of Arts - Mental Health/Substance Abuse
Wayne County Community College District
Detroit, MI05.1996
Skills
- Case Management Tracking
- Government Assistance Programs
- Patient Charting Systems
- Patient Health Information Access
- EMR Systems
- Client Advocacy
- Electronic Charting
- Records Management
- Resource Referrals
- Verbal and Written Communication
- HIPAA Guidelines
- Medical Triage
Certification
- Limited Licensed - Social Worker 90days
Timeline
Case Manager/Coordinator of Member Engagement
Team Wellness Center
02.2022 - 06.2022
Customer Service Representative
Detroit Wayne Mental Health Authority
04.2019 - 01.2021
Medicaid Specialist
Independent Medical Networks
08.2011 - 10.2017
Bachelor of Arts - Human Services
Baker College
Associate of Arts - Mental Health/Substance Abuse
Wayne County Community College District