Shawn Samson
Delta,BC
Summary
Dynamic Charter Sales Coordinator at Harbour Air Seaplanes with a proven track record in client relationship management and exceptional customer service. Enhanced charter sales through innovative strategies and tailored travel itineraries, fostering repeat business. Skilled in problem-solving and attention to detail, ensuring seamless operations and high client satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Charter Sales Coordinator
Harbour Air Seaplanes
06.2010 - Current
- Provided exceptional customer service through timely responses to inquiries and resolution of any issues or concerns.
- Increased charter sales by effectively coordinating and managing client bookings.
- Conducted regular follow-ups with clients post-charter flight, gathering valuable feedback for continuous improvement measures.
- Developed strong relationships with clients, resulting in repeat business and referral opportunities.
- Liaised with Chief Pilot and Maintenance Engineers to guarantee aircraft availability, coordinate scheduled maintenance, and operational readiness.
- Assisted in the creation of customized travel itineraries, ensuring unique and memorable experiences for passengers.
- Implemented innovative ideas for attracting new business while retaining current clientele base, contributing to a steady growth in charter sales.
- Delivered excellent client experiences by tailoring each charter to their specific needs and preferences.
- Enhanced company reputation through exceptional customer service skills during all stages of the charter process.
- Coordinated logistics between various departments within the organization to ensure smooth operation of each charter flight from start to finish.
- Maintained accurate records of all charters, ensuring compliance with industry regulations and company policies.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with senior management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Flight Operations Department
West Coast Air
02.2000 - 06.2010
- Implemented technological solutions that increased accuracy in tracking plane locations during travel while reducing workload on staff members.
- Improved flight operations team performance with regular training sessions and evaluation of staff skills.
- Participated in cross-functional projects aimed at improving overall airline performance through strategic collaboration with key stakeholders.
- Maintained accurate records of flight data, ensuring compliance with FAA regulations and company policies.
- Managed daily flight logs, tracking aircraft movements to ensure proper utilization of resources and adherence to regulatory requirements.
- Optimized crew scheduling processes by analyzing historical trends and forecasting future demand patterns accurately.
- Reduced operational delays by efficiently managing aircraft schedules and coordinating necessary maintenance checks.
- Developed contingency plans for unexpected events or emergencies, minimizing potential disruptions to flight schedules.
- Supported operations by managing professional communications, tracking data and managing records.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Dispatcher
Charter Bus Lines
04.1990 - 01.2000
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
Education
Grade 12 -
Princess Margaret
Surrey, BC06.1989
Skills
- Customer service
- Client relationship management
- Excellent phone skills
- Problem solving
- Attention to detail
- Time management
- Relationship building
- Travel itinerary design
- Charter management
Languages
English
Professional Working
Certification
Vancouver Airport Security Awareness Program
Restricted Operator Radio License
Hockey Canada Coaches Certificate
BC Lacrosse Association Coaching Certificate
BC Pleasure Craft Operators Card
Timeline
Charter Sales Coordinator
Harbour Air Seaplanes
06.2010 - Current
Flight Operations Department
West Coast Air
02.2000 - 06.2010
Dispatcher
Charter Bus Lines
04.1990 - 01.2000
Grade 12 -
Princess Margaret
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