Shawn Robertson
Summary
Unafraid of the unknown, excited about the possibilities. Over 26 years' experience as a hard worker, sports enthusiast, and team player!. Independent and self-sufficient, always desiring to communicate and relate to the world around, of all ages. Generous attitude and motivated to care for my family and friends.
Overview
10
10
years of professional experience
Work History
Sales Associate/Assistant Manager
Rogers Communications
01.2022 - Current
- Advanced to Rogers from Fido to take on increased responsibility and breadth of products and services for the Rogers clientele
- Offer exceptional client service to clients and exhibit constant problem-solving skills
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Acting assistant manager for the retail store and employees
- Operate and manage all payment/transaction systems and technology
- Fraud Prevention, and Robbery prevention.
Sales Associate
Fido
01.2019 - 01.2022
- Leverage excellent interpersonal skills, relationship building, and being a team leader with staff
- Greet and build relationships with prospects and existing clients
- Propose technically complex telecommunication solutions requiring in depth technical understanding and the ability to translate into everyday terms for all levels of prospects and clients
- Offer exceptional client service to clients and exhibit constant problem-solving skills
- Acting manager for the retail store and employees
Mobile Security
Securitas
01.2017 - 01.2018
- Responded to alarms in a timely manner when directed to do so; obeyed all rules of the road and the Highway Traffic Act when operating company vehicles
- Completed patrol, occurrence and arrest reports and for both company and client records as needed
- Preserve the integrity of the evidence when a break in has occurred and contact the appropriate authorities
- Locking TD and CIBC bank vestibule along the Danforth in Toronto.
Loss Prevention Security Officer
Executive Security & Investigations
01.2016 - 01.2018
- Operated in plain clothes to mingle with shoppers and prevent thefts, pursued shoplifters, notify management and law enforcement of incidences as well as in full tactical uniform and in plain cloths
- Investigate suspicious customer and/or employee activities
- Protect the employees and the customers in the workplace through careful observation and being prepared to act when required.
Hospital Security Guard
Paragon Security - North York General Hospital
01.2014 - 01.2016
- Utilized our policies and procedures in my practice, along with effective communication, both orally and written, with sound judgement to handle various types of patients and emergency situations
- Engaged with our immediate allies, namely Toronto Police and Toronto Paramedic Services when taking over custody of a patient or monitoring high risk patients
- Displayed good public relations with all our partners, namely hospital staff, nurses, doctors, emergency services personnel, police, colleagues, and, the public
- Provided constant kindness and reassurance to all patients including family member or relatives, including those who were unwell, emotionally distressed or suicidal, as well as on high-priority calls where CPR was required.
Education
CONFLICT RESOLUTION & MEDIATION -
DURHAM COLLEGE
Oshawa, Ontario01.2023
Business Administration - Human Resources -
DURHAM COLLEGE
Oshawa, Ontario01.2021
Skills
- Proficient in Word and PowerPoint
- Coaching
- Actively play - Baseball, Basketball
- Staff Development
- Customer Relations
- Staff Training
- Staff Supervision
- Customer Service
- Problem-Solving Skills
Languages
English
Native or Bilingual
Volunteer Experience
- SOFTBALL DEVELOPMENT INSTRUCTOR, TORONTO, ON, 2017-01-01, Present, Assist in the development of softball athletes, at different level and age groups., Demonstrate and conduct drills with teams for hitting, pitching, running, and outfield., Assist in mental training and game strategy sessions.
- COACH'S LEAD ASSISTANT WOMAN'S SOFTBALL, TORONTO, ON, 2015-01-01, Present, Assess player performance and identify areas for further development., Analyze the strengths and weaknesses of opposing teams to develop game strategies., Provide training direction, encouragement, and motivation to prepare athletes for games., Analyze the strengths and weaknesses of potential recruits.
Timeline
Sales Associate/Assistant Manager
Rogers Communications
01.2022 - Current
Sales Associate
Fido
01.2019 - 01.2022
Mobile Security
Securitas
01.2017 - 01.2018
Loss Prevention Security Officer
Executive Security & Investigations
01.2016 - 01.2018
Hospital Security Guard
Paragon Security - North York General Hospital
01.2014 - 01.2016
CONFLICT RESOLUTION & MEDIATION -
DURHAM COLLEGE
Business Administration - Human Resources -
DURHAM COLLEGE
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