Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Hengky Kuntadi

Calgary

Summary

  • Goal-oriented manager with distinguished experience in Oil and Gas industries and proven leadership abilities.
  • Expert in increasing productivity and customer satisfaction while driving revenue and sales.
  • Committed to streamlining procedures while optimizing employee talent.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mail Services Specialist

Canada Post
09.2023 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to improve overall productivity in the mailroom.
  • Coordinated bulk mailing projects, ensuring deadlines were met without compromising quality standards.
  • Enhanced workflow efficiency by regularly maintaining mailing equipment to prevent malfunctions and downtime.
  • Increased customer satisfaction with timely and accurate mail deliveries.
  • Assisted in developing departmental budgets by providing accurate data on anticipated expenses related to staffing, equipment maintenance, and supply needs.
  • Ensured the security of sensitive mail items through diligent monitoring and proper handling procedures.
  • Maintained a clean and organized workspace, ensuring efficient mail handling processes.
  • Exhibited adaptability during peak periods by assisting colleagues in other departments as needed while managing own workload effectively.

Records Management Clerk (Internship)

Canadian Natural Resources
09.2021 - 08.2023
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Received and categorized incoming and outgoing mail and information requests to begin document processing sequence.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Conducted regular audits of physical and digital files to ensure accuracy and completeness of records.
  • Contacted document requestors and obtained additional information required to process document requests.
  • Liaised with various departments to gather relevant documentation for archival or disposal purposes as needed.
  • Organized offsite storage facilities for long-term document retention, optimizing space utilization in the office.
  • Devised new strategies in collaboration with team members to further enhance the overall effectiveness of the company''s records management system.

Order Fulfillment Associate

Goodfood
03.2020 - 09.2021
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Followed procedures at all times for personal and team safety.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.

Account Development Manager

Salam Pacific Indonesia Lines
05.2018 - 08.2019
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Analyzed territory performance and developed sales territory business plans.
  • Developed account planning strategies, sales opportunities and accounts with growth potential.
  • Facilitated timely and accurate customer quotes to achieve margin targets in alignment with company pricing strategies.
  • Mentored six (6) junior team members on best practices for account management, fostering a culture of continuous learning and development.
  • Strengthened client relationships through frequent communication and proactive problem solving.
  • Championed process improvements that led to streamlined operations both internally and externally.
  • Increased client satisfaction by developing and implementing tailored account strategies.
  • Coordinated with internal stakeholders to ensure consistent messaging and alignment with company objectives.
  • Excelled at building rapport with key decision-makers within each account to foster trust and loyalty.
  • Analyzed sales data to identify trends, develop forecasts, and inform strategic decision making.
  • Maximized profitability by consistently monitoring expenses against budgetary constraints and adjusting as necessary.
  • Streamlined communication processes for improved efficiency within the account development team.

Global Account Manager

DHL Express International
03.2009 - 02.2018
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Leveraged data-driven insights to optimize account strategies, resulting in increased revenue generation from existing clients.
  • Developed and maintained strong relationships with key stakeholders in client organizations to foster long-term partnerships.
  • Delivered tailored presentations to prospective clients showcasing the company''s unique value proposition, driving higher conversion rates from proposal stage to contract signing.
  • Managed complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.
  • Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
  • Contributed to product development initiatives by gathering customer feedback on existing offerings as well as emerging industry trends, helping inform future enhancements or new solutions launches.
  • Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
  • Built and maintained executive relationships within designated National Customers' accounts; Multinational food products, Garment/GTA, Manufacture, General Trading, Automotive, Transformer/Power Plant, Schlumberger, Baker Hughes, Redpath, Halliburton, and a few of established enterprises within the Mining, and Oil and Gas sectors.


Education

Associate of Science - Business Administration

Southern Alberta Institute of Technology
Calgary, AB
12.2021

MBA - E-commerce

Universitas of Budi Luhur
Jakarta, Indonesia
09.2006

Bachelor of Arts - Economics And Marketing

Universitas Krida Wacana
Jakarta, Indonesia
09.2001

Skills

  • Deadline Management

  • Team Collaboration

  • Deadline-oriented

  • Confidentiality Assurance

  • Records Management Systems

  • Document Control

  • Information Management

  • E-Records Systems

  • Retention Schedule Management

  • Indexing expertise

  • Client Engagement

  • Pipeline Management

  • Territory Management

  • Performance Tracking

  • Multicultural Sensitivity

  • Lead Qualification

  • Revenue Growth

  • Business Development

  • Time Management

  • Staff Training and Development

  • Decision-Making

  • Strategic Planning

  • Analytical problem solver

  • Inventory Management

  • Customer Complaint Resolution

Accomplishments

  • Developed garment customers successfully by 31% in revenue increased and 15% in shipments.
  • Evolved food products customers successfully by 21% revenue increased and 35% in shipments.
  • Managed to regain General Trading customer in 2016, that previously had been disoriented.
  • Able to regained Transformer/Power Plant clients.
  • Named the Employee of the Year in 2011 and 2012.

Languages

English
Native or Bilingual
Indonesian
Native or Bilingual

Certification

  • MS Power BI Desktop for Business Intelligence, April 2023
  • MS 365 - Data Analytics, April 2024
  • Lean Six Sigma - Green Belt, April 2021
  • MS Excel Specialist - Level III, March 2021
  • Maximo Training Certification, October 2021

Timeline

Mail Services Specialist

Canada Post
09.2023 - Current

Records Management Clerk (Internship)

Canadian Natural Resources
09.2021 - 08.2023

Order Fulfillment Associate

Goodfood
03.2020 - 09.2021

Account Development Manager

Salam Pacific Indonesia Lines
05.2018 - 08.2019

Global Account Manager

DHL Express International
03.2009 - 02.2018

Associate of Science - Business Administration

Southern Alberta Institute of Technology

MBA - E-commerce

Universitas of Budi Luhur

Bachelor of Arts - Economics And Marketing

Universitas Krida Wacana

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Hengky Kuntadi