Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shawn Payer

Ottawa,ON

Summary

I am a hardworking, punctual individual who is loyal to the companies I have worked for, giving 100% on every shift. I am currently looking for a career change as I worked for Bell Canada since 2005 in various roles from technical support to workforce. I was also a manager at Krown Rust Control for 5 years. I have gained experience during my tenure at Bell including dealing with customers and I have perfected my customer service skills throughout the years. I am looking for full-time employment at a respectable establishment where I can showcase the behaviors and skills that I have learned.

Overview

25
25
years of professional experience

Work History

Grocery Clerk

Metro Grocery Store
11.2024 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.

Technical Support Agent

Bell Canada
01.2005 - 01.2024
  • I started in 2005 as a technical support agent where I was answering phones at Bell’s call center
  • I was able to troubleshoot customer’s issues with home phone, Internet, and Television as well as any email related issues
  • In 2019 I joined the SNET team where we processed Internet, Home Phone and Television outages in Ontario and Quebec
  • Also Bell Mobility outages across Canada
  • We also entered data into spreadsheets using Microsoft Excel
  • We created reports for Senior Management on a daily basis
  • In 2023 we merged with the workforce support team where we managed queues pertaining to agent on phones with the customers
  • We ensure that agents take their breaks on time and are available take calls when necessary

Merchandiser

Costco Wholesale
01.2014 - 01.2016
  • At Costco, I served as a merchandiser in the evening
  • I stocked product in an efficient and timely manner to ensure that our members had an enjoyable experience while shopping during the day
  • I was responsible for certain sections and on occasion would help or bring products to the members directly
  • I was also responsible for maintaining a clean workspace and would occasionally clean up spills that presented a potential dangerous experience for the members

Manager

Krown Rust Control
01.2000 - 01.2005
  • At Krown Rust Control I served as Manager for approximately 8 to 10 employees
  • I managed the day to day operations of the establishment and ensured that the employees were on time and worked efficiently
  • I was also in charge of payroll for three locations totaling approximately 20 employees

Education

Psychology

Carleton University
01.1997

High School diploma -

D’Arcy Mcgee
01.1989

Skills

  • Customer service
  • Various computer applications
  • Punctual
  • Hardworking
  • Bilingual (English and French)

Languages

English
Full Professional
French
Full Professional

Timeline

Grocery Clerk

Metro Grocery Store
11.2024 - Current

Merchandiser

Costco Wholesale
01.2014 - 01.2016

Technical Support Agent

Bell Canada
01.2005 - 01.2024

Manager

Krown Rust Control
01.2000 - 01.2005

High School diploma -

D’Arcy Mcgee

Psychology

Carleton University

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Shawn Payer