Shawn Norton
La Mesa
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
Mary Louise Martinez
2021.01 - 2023.10
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Acute Mental Health Care Owner/Facility Supervisor
Candice's House
2013.04 - 2021.01
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Administered medications to relieve symptoms and monitor effects on clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Assessed patient progress and reported changes to supervising physician.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Provided therapeutic activities to assist with patient development.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Organized recreational activities to assist in patient recovery.
- Counseled and mentored clients on substance use and life choices.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Assisted with medication administration and counting and pouring medications.
- Administered patient medications and tracked dosages.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Documented client progress in confidential files.
- Monitored client progress and provided feedback to families and treatment team members.
- Educated clients and families about mental health issues, treatments and resources.
- Implemented crisis intervention plans to support client safety.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided case management services to monitor client access to resources and services.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Built partnerships with community agencies and service providers to remove access gaps.
- Provided clients with recommendations to community resources.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Supported continuity of care after discharge with individualized discharge plans.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Administered psychological tests and assessments to determine client needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Care Giver /Memory Care Manager
Reva Hallcraft Trust
2018.02 - 2020.12
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
Milue Director /House Manager Supervisor
Crownview Co-occurring Institue
2013.04 - 2020.12
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Associate of Science - Liberal Arts And General Studies
San Diego City College
San Diego, CA04.2019
Skills
- Behavior Redirection
- Progress Documentation
- Care Plan Assessment
- Patient Care
- Compassionate Client Care
- Medication Assistance
- First Aid and Safety
- Behavioral Management
- Meal Planning and Preparation
- Interdisciplinary Care
- Continuous Development
- Diet and Nutrition
- Verbal and Written Communication
- Personal Companionship
- Activities of Daily Living (ADLs)
- Emergency Situations
- Attentive to People
- Individual Service Plans
- Client Protection
Hiking, Crochet, Baking, Crafts, Sewing
A bit about my personality! I like hiking or taking walks around the Lake or La Jolla Shores. I learned to crochet by the elder lady's in our Bible study group as a child. Since , I like to make blankets for friends or loved ones.
I am not a quality chef, yet enjoy trying new recipes from cookbooks that have been handed down throughout generations. My mother enjoyed baking and we shared many times in the kitchen making a mess!
I like most crafts including chocolate candy making, floral design, creating tie blankets, wreaths , and making time out dolls. Im currently ;earning to paint!
I enjoy learning about antiques and collectibles. I was an antique dealer for a short time and still help find special unique pieces find new homes, After my mother and mother in law passed both having a house full of things they loved and collected. Finding a place where these will be enjoyed as they would have wanted, is important to me.
I also enjoy sewing and creating new pieces for the kids for Halloween or home items.
Timeline
Elderly Caregiver
Mary Louise Martinez
2021.01 - 2023.10
Care Giver /Memory Care Manager
Reva Hallcraft Trust
2018.02 - 2020.12
Acute Mental Health Care Owner/Facility Supervisor
Candice's House
2013.04 - 2021.01
Milue Director /House Manager Supervisor
Crownview Co-occurring Institue
2013.04 - 2020.12
Associate of Science - Liberal Arts And General Studies
San Diego City College
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