Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shawn Morton

Summary

Proven to enhance web traffic and customer retention at Rogers Communications through expert SEO techniques and exceptional service skills. Mastered multitasking in fast-paced environments at Brass Door, significantly improving guest experiences. good cook and server always meets the costumers standards.

Overview

8
8
years of professional experience

Work History

CNS Costomer Service/collections

Mitch
01.2023 - 12.2024
  • Boosted search engine rankings by adhering to SEO best practices in coding structure and layout design.
  • Adhered to SEO best practices while designing sites.
  • Implemented strategies to increase web site traffic.

Server/Cook/Food Preparation Worker

Brass Door
04.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server Cook Food Prep

Eggspectation
03.2021 - 04.2022
  • Provided exceptional service to customers, ensuring a positive dining experience.
  • Assisted in maintaining cleanliness of dining area, promoting a welcoming atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Improved team efficiency by coordinating closely with kitchen staff.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Picking Packer Loading Trucks Essembly Line

Western Sleep Products
06.2020 - 02.2021
  • Prepared orders by selecting and packing products for shipment.
  • Ensured accuracy of orders, verifying items and quantities.
  • Maintained clean and organized work area for efficiency.
  • Improved packing speed by organizing materials effectively.
  • Operated machinery safely, adhering to safety protocols.
  • Picked and packed order items.
  • Transported merchandise pallets to move in warehouse.

Sales Costomer Service Retention

Rogers Communications
09.2018 - 04.2020
  • Implemented targeted outreach campaigns to at-risk customers, resulting in higher retention rates.
  • Developed strong relationships with clients, fostering long-term loyalty and repeat business.
  • Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
  • Managed high call volumes while maintaining a professional demeanor and effectively solving problems.

Pizza Maker

Pizza Hut
03.2017 - 08.2018
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Education

High School Diploma -

Father Macdonald
Montreal, QC
06-1999

Skills

  • SEO techniques
  • Marketing
  • Social media
  • Web accessibility standards
  • Databases filemaker

Languages

English
Full Professional
French
Professional Working

Timeline

CNS Costomer Service/collections

Mitch
01.2023 - 12.2024

Server/Cook/Food Preparation Worker

Brass Door
04.2022 - 03.2023

Server Cook Food Prep

Eggspectation
03.2021 - 04.2022

Picking Packer Loading Trucks Essembly Line

Western Sleep Products
06.2020 - 02.2021

Sales Costomer Service Retention

Rogers Communications
09.2018 - 04.2020

Pizza Maker

Pizza Hut
03.2017 - 08.2018

High School Diploma -

Father Macdonald

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Shawn Morton