Shawn McCarthy

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Consulted with customers to assess needs and propose optimal solutions.
• Installation of Inground/Above ground pools from start to finish. Liner replacements as well as general repairs.
• General Construction and renovations from bathrooms to kitchens.
• Maintain and service community pools as well as residental pools.
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• Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
• Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
• Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
• Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of [Type] products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
• Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
• Collaborated with cross-functional teams to optimize space utilization, leading to increased operational efficiency.
• Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
• Contacted trade-specific companies for equipment and building repair quotes.

• Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
• Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.