Heather Locke
Corner Brook,NL
Summary
Dynamic and dependable professional with extensive experience at Coleman’s, excelling in quality control and customer service. Proven ability to manage time effectively while ensuring compliance with health regulations. Skilled in baking a variety of goods and building strong customer relationships, consistently delivering exceptional results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Overnight Baker
Coleman’s
Corner Brook, Newfoundland and Labrador
04.2017 - Current
- Ensured all finished products met established quality standards prior to packaging or sale.
- Weighed ingredients accurately according to recipes specifications.
- Maintained high standards of cleanliness in the bakery area.
- Followed recipes precisely to produce a variety of breads, pastries, muffins, cakes and other baked goods.
- Stored raw materials properly in designated areas within the bakery department.
Bakery Clerk
Coleman’s
Corner Brook, Newfoundland and Labrador
04.2017 - 11.2019
- Greeted customers, answered questions and provided product knowledge.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Sliced and packaged bread.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
Drive-Thru Cashier
A&W
Corner Brook, Newfoundland and Labrador
09.2013 - 05.2017
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Maintained cleanliness of work area throughout shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Verified that orders were accurate and complete before delivering them to customers.
- Ensured compliance with all health regulations related to food handling practices.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
Cashier
Vi’s convenience store
Corner Brook, Newfoundland and Labrador
05.2006 - 09.2013
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
Education
Diploma - Travel and tourism
Newfoundland Career Academy
Corner Brook, NL07-1990
High School Diploma -
Templeton Collegiate
Gillian’s NL06-1988
Skills
Effective time management
- Regulatory compliance
- Exemplary customer service
- In-depth product knowledge
- Customer relationship building
- Dependable and responsible
Timeline
Overnight Baker
Coleman’s
04.2017 - Current
Bakery Clerk
Coleman’s
04.2017 - 11.2019
Drive-Thru Cashier
A&W
09.2013 - 05.2017
Cashier
Vi’s convenience store
05.2006 - 09.2013
Diploma - Travel and tourism
Newfoundland Career Academy
High School Diploma -
Templeton Collegiate